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Secure-Messaging: How to Protect Your Patients’ Data

We recently introduced our latest product, Secure Chat. As messaging has quickly become the preferred method of communication, the healthcare industry has begun to make a shift in how physicians and medical practices are now communicating with their patients. Communicating with patients via text messaging and other messaging platforms, is beneficial for everyone. Patients get direct access to their primary healthcare team when it’s most convenient to them, and medical teams spend less time fielding phone calls and leaving voicemails. While there’s a lot of benefit to be found in messaging, there’s also a lot of concern regarding security. Cyber […]

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How We’re Saving Practices 13+ Hours Every Week

What if your front office staff no longer had to choose between putting a patient on the phone on hold or making a patient who’s just arrived at your practice wait before being helped? What if we told you that keeping your schedule full could actually save you time? What if we told you that we could save you 13+ hours every week? We know how busy you and your staff are already. We know how much is expected of you and how impossible it is to get it all done while maintaining the best patient experience and the most […]

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What Patients Really Think About Secure Messaging, Part 2: What They Don’t Like

Read Part 1: What Patients Love About Secure Messaging As more practices are adopting secure messaging as a form of communication between patients and physicians, it’s important to understand what works and what doesn’t. Last week, we shared what patients are loving about secure messaging. As with anything, though, there are both pros and cons. So, this week we’re sharing what patients don’t like about it. If you’re implementing secure messaging at your practice, or are considering it, it’s important to understand what patients don’t like, in order to prevent those things from happening. Educate your staff and your team […]

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What Patients Really Think About Secure Messaging, Part 1: What They Love

Stay tuned for part 2 next week; What patients don’t like about secure messaging and how to make improvements. Secure messaging is transforming the way patients communicate with physicians. For healthcare providers, secure messaging offers huge time-saving capabilities, as well as the ability to drastically improve patient satisfaction and overall patient health outcomes. We can’t leave patients out of the conversation, though. It’s vital to understand how our patients feel about secure messaging in order to know how to best introduce a secure messaging system in our practice. As with any system, there are both pros and cons. It’s important […]

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New Product: Introducing Secure Chat

Although many practices rely on real-time phone communication, the world is making a shift from communication via voice to communication via messaging. And we have good news. Secure messaging, our latest product, is here! “Imagine if you could set aside time during the day to process all of your prescription refills at once, rather than scattering them throughout the day…” Text messaging has grown exponentially in popularity (and preferred communication method) over the past decade. Here’s several interesting statistics: People worldwide will send 8.3 trillion text messages in just this year alone. That’s almost 23 billion messages per day, or almost 16 […]

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How to Meet MACRA’s Minimum Requirements

The health care transition from a fee-for-services model to a value-based model is underway. MACRA is the largest legal impetus for this transition, however most providers do not like MACRA and have little knowledge about it. In fact, a recent survey suggests that it could potentially have harmful effects on provider engagement. Physician burnout is at an all-time high and some blame it on ACA, under which MACRA lives. Regardless, though, MACRA is here to stay. The full implementation may take years, but the path of least resistance may be to embrace it. Soon, we will see more private insurance companies […]

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Maximize Your MIPS/ACI Score, Part 3: with Patient-Specific Education

Read Part 1: How to Maximize Your MIPS/ACI Score with Secure Messaging Read Part 2: How to Maximize Your MIPS/ACI Score with PreOp Reminders   A central tenet of the MACRA initiative is to increase patient engagement with the hope that it will translate into better patient outcomes. Many of these tasks can be time-intensive, but nevertheless, valuable to patient care. Our suite of tools was created to help automate as many of these tasks as possible in order to maximize both your practice’s patient engagement and resource utilization. I would like to introduce you to our follow-up product, which […]

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Maximize Your MIPS/ACI Score, Part 2: with PreOp Reminders

Read Part 1: How to Maximize Your MIPS/ACI Score with Secure Messaging Read Part 3: How to Maximize Your MIPS/ACI Score with Patient-Specific Education In reporting for MIPS performance, there is no limit on the number of ACI performance categories you can choose to report. On one end of the equation, the more you report, the greater likelihood of you increasing your overall score. However, the potential downside is that CMS will be making some of this data available on Physician Compare. It is unclear at this point what data will be available and to what granularity it will be shared. […]

How to Use Patient Reminders to MaxImize Your MIPS/ACI Performance Continue Reading

Maximize Your MIPS/ACI Score, Part 1: with Secure Messaging

Read Part 2: How to Maximize Your MIPS/ACI Score with PreOp Reminders Read Part 3: How to Maximize Your MIPS/ACI Score with Patient-Specific Education 2017 brings many uncertainties for all Americans and for health care providers in particular, with the possibility of a major repeal to Obamacare. Over the past several years, there’s been a lot of talk about transitioning from a fee-for-services model to a more value-based model. Regardless of what happens in the White House, The Centers for Medicare & Medicaid Services (CMS) has put together programs to test the waters, in the form of Meaningful Use, Value Modifier, and The […]

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The Patient Success Equation, Part 2: How We’re Automating The Solution for Physicians

If you missed last week’s post, click here to find out more about the problems that are occurring when physicians are not able to actively participate in the patient success equation.   We know how busy and overworked you and your staff already are. But we also know how important your participation, as the physician, is to your patients’ success. We know how important the support of your staff is to your patients’ success, as well. As a healthcare provider, you may not have the time to address all of the interpersonal needs of your patients. It is often this, […]

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