Patient Success Advocate Profiles highlight the perspectives of providers and healthcare leaders in delivering world-class healthcare access and outcomes.
Dr. Medhavi Jogi notices the little things – especially when they could cause bigger issues down the road. This skill has served him well during his years of practice in endocrinology. Dr. Jogi’s reputation for thoughtful care has helped place his practice, Houston Thyroid and Endocrine Specialists, on the map.
When he founded HTES, he quickly noticed that his patients often faced the challenge of learning about their new diagnosis and managing it. Dr. Jogi tried to empower each person with as much information as he could during their visit, often spending over 90 minutes in a single visit.
However, “it often became information overload. I’d find myself repeating the same information at each appointment. What I wanted was an automated system to connect with our patients, which in 2009 was crazy talk,” he recalled.
Dr. Jogi found Luma when looking for a better way to teach patients about new diagnoses.
“I consider myself to be an educator first, and I needed to find a better way to teach my patients,” said Dr. Jogi. “Luma was the solution I’d been looking for since I started my practice.”
Now, HTES uses Luma to automatically send each new patient an educational video before their visit based on their specific health and appointment needs. “Immediately, we saw outcomes improve – patients were coming to their sessions better informed and ready to dive deeper into nuances of their needs,” Dr. Jogi said.
“Because the videos already covered the basics, appointment times dropped from 90 minutes to often just ten minutes, focusing on more interesting questions and complexities. This absolutely changed my relationship with patients and has kept me sharp as an educator and practitioner,” said Dr. Jogi.
Dr. Jogi credits Luma with helping HTES reach more patients and allowing him more time to focus on the little things about each person and their needs.
“Patients just want to talk to the right person who can help them,” he said. “Luma has helped my practice connect patients in need with the care that will help them be healthier.”