We took 700M+ data points from top healthcare orgs to create this patient experience guide Download now
We took 700M+ data points from top healthcare orgs to create this patient experience guide Download now


  • Access

Made Easy for Everyone.

Deliver a better care experience at every step of the journey with Luma’s Patient Success Platform.™

Patient Access

Patient Access

Make it easy for new, referred, and returning patients to access care.

Patient Communication

Patient Communication

Scale with personal communication for each and for every patient.

Patient Readiness

Patient Readiness

Get patients ready for their care with intake, eligibility, and payments.

When your patients win, so do you

Patients have more choices for their healthcare than ever. If you make it easier for patients to be healthy, they'll come back to you.

The Patient Success Platform

It connects and orchestrates all the steps in the patient journey, along with all the operational workflows and processes in the healthcare ecosystem.

Acquisition & Access
Outreach Campaigns
Patient Self-Scheduling
Patient Feedback
Smart waitlist
Cancellation management
Mobile intake & check-in
Automated follow-up
Patient-provider chat
Health risk assessments
Consents & authorizations
Patient education
EHR-embedded insights
Insurance verification

Build better experiences, more efficient workflows, and more equitable access to improve health outcomes.


Comprehensive and flexible, so it grows with you

  • Choose from 25+ out-of-the-box modules and solutions.
  • Customize them to fit your organization and your patients.
  • Start anywhere, then connect the next piece for compounding benefit.

Get a whole new look at the patient journey

  • View insights about the patient wherever you need them.
  • See conversations, actions taken, patient satisfaction, NPS, and more.
  • Get the right details in the right place — the EHR, the Patient Success Dashboard,™ or Luma's Collaboration Hub.

Plays well with others

Connect your EHR, RCM, payments, CRM, call center solutions, telehealth, population health system, homegrown tools, and (almost) everything in between.

nextgen logo

“We chose Luma because of their speed to impact. We were looking for a group who would co-design the patient experience with us and hit the ground running.”

Jeff Johnson,
VP of Innovation and Digital Business

“The business of healthcare continues to change. We need to support our practices in delivering a digital patient journey, and Luma helps us remain competitive as we grow.”

Rich Weissmark,
VP of Strategic Operations

“We’re constantly evolving. We have to think about patient experience differently and see what’s possible.”

Adrin Mammen,
AVP, Patient Access Transformation Officer

“Reaching our elderly patients - in both English and Spanish - was so easy with Luma. This is the highest engagement I've ever seen.”

Gaby Bernal,
Chief Operating Officer

Trusted by 650+ healthcare organizations nationwide

Get started with Patient Success