Drive revenue, improve outcomes, and create loyal patients with text-first, EHR-integrated workflows for both patients and staff.
Stacy Porter | Vice President, Digital Health Solutions, University Hospitals
A system of action to maximize your systems of record
The Luma platform extends and enhances your underlying digital infrastructure. Simple, integrated, text-based workflows empower patients to take action — without the need for manual staff intervention.
Integrated with EHR + tech stack
Integration with leading EHRs, including Epic, Cerner, and Meditech, takes work off your call centers. Customizable workflows fit your unique priorities and processes, connecting Luma to your CRM, digital front door, patient portal, and more.
Built under one roof
Every module works together to make adding capabilities painless, even as you expand. Powerful workflows connect more parts of the patient journey. Your staff won’t be switching tools.
Enterprise experience
Luma puts the power in your users’ hands to adjust, brand, and customize. Data-driven best practices guide our implementations led by enterprise experts, and flexible settings meet your organization’s unique needs
Giving patients 24/7 access, in the channels they prefer, creates more patient satisfaction and loyalty and builds your brand as a leading health system.
With health systems struggling to recruit limited staff, it's critical to reach patients with less manual intervention. Automated touchpoints and the full patient conversation visible right in your Epic or Cerner chart reduce the load on your staff.
It's more important than ever to gain and retain both patients and staff. Powerful, SMS-first workflows integrated with your existing systems solve inefficiencies, keep high-value appointments full, and improve experience.
Install quickly and easily, at any
point in your EHR lifecycle
(Go-live, upgrades, maintenance, etc.)
Integrate with your
EHR workflows
Scale up, from
wherever you start
Extend to
affiliate partners
Aetna PPO
Personalized patient outreach is driven via integration with Franciscan's Epic EHR - no sharing data files or HL7 feeds.
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Kelsey-Seybold welcomes a growing patient population with automated welcome calls and multilingual outreach.
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Text-based outreach to referred patients and mobile prep before procedures has reduced imaging no-shows by 20%.
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We’re constantly evolving and creating new ways for patients to engage with us in the channel of their choice. We have to think about patient experience differently and see what’s possible.”
Former Associate Vice President, Patient Access Transformation Officer