Like every business, your clinic strives for excellent service. But no matter how good your intentions, sometimes you will make mistakes. The aftermath of a mistake can be an opportunity to win a patient’s long-term trust--depending on how your clinic will respond.
Product, Value-Based Care
EHRs help hundreds of healthcare organizations manage patient data more effectively, but they can only go so far. Supplementing your EHR with the right tools can go a long way towards improving productivity, boosting patient engagement, and enhancing the patient experience. In this webinar, we discuss: 1. How to best leverage and integrate EHRs at your practice 2. How to power your EHR with mobile communication tools 3. How to fill in key gaps with HIPAA compliant online forms
Maintaining efficiency is key for a company that has expanded as much as the Insomnia & Sleep Institute of Arizona has since it was established five years ago. Chief Operating Officer Rachel Lutrell-Patel says the clinic hosts between 30 to 40 different sleep studies a week, 40 patients daily, and has recently opened its second location. What are the first few stand-out qualities you noticed right away using Luma? The product for us has been helpful when it comes down to volume. For us, every patient that comes in might have clinics, might have a sleep study, might be picking up […]
Healthcare Hot Takes is Luma Health’s monthly rundown of healthcare innovations happening right now. Check out what the industry is thinking, reading, doing. STORY #1 GlaxoSmithKline is acquiring a $300M stake in 23andMe to overhaul its drug research and development. GlaxoSmithKline (GSK) is staking $300M into everyone’s favorite DNA home test kit company 23andMe in order to revamp its drug discovery process and stay competitive in the pharmaceutical industry. The company hopes to use genetic data to hone in on drug targets and to better identify patients for clinical trials. The four year collaboration will aim at making the entire drug process more efficient. […]
We’ve just published the list of product updates that went live in Luma Health over the last month. Here are a few quick highlights from July: Self-Scheduler Makeover: It’s now easier for patients to use in a variety of situations, such as referral scheduling, rescheduling a cancelled appointment, and picking a new appointment from your clinic’s website. Search for ‘Do Not Contact’ patients: If you want to see which patients have replied ‘STOP’ or have otherwise been marked as ‘Do Not Contact,’ you can no simply search for “do not contact” in the patient search bar to get a list […]
Sometimes, referring a patient to a specialist can feel like a leap of faith. Sure, Primary Care Physicians (PCPs) write the referrals, urge their patients to use them, and sincerely hope that they’ll move on to the specialist they’ve recommended. But, ultimately, a referral is no guarantee. A lot of obstacles can come up between a referred patient and a specialist appointment. If patients get too frustrated along the way, they’ll either find some other specialist to visit, or worse, they’ll decline to see a specialist at all. When that happens, that’s called a referral leak. They happen to at least 20% of all […]
Primary care has never had it tougher. From 2012 to 2016, primary care office visits have dropped 18%. The volume slump could be chalked up to a number of factors. High-deductible health plans have made patients hold off on seeking care; younger patients prefer telemedicine — or even email — for non-urgent health issues; and many patients skip the doctor’s office altogether and consult online resources to direct their care. But the biggest cause, by far, of primary care’s decline? You may already know: it’s the rise of retail clinics. The success of this relatively young business model has been astonishing. Over the […]
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