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Luma Health | Blog

Engagement Strategies, Product

Becker’s Hospital Review: Healthcare NPS is High–How to Make Even More Out of PX

We spoke with the folks at Becker's Hospital Review about the interesting relationship between healthcare NPS and the Yelp platform.  According to Luma's internal product data, we found the NPS of clinics using Luma tends to score higher than most other industries according to NPS Benchmarks (that means clinics are providing a positive experience and that patients agree).   

Mia Reyes

Healthcare Happenings, Product

Top Healthcare Challenges for 2018 (And How Luma Can Help In The New Year)

The HCEG Top Ten Healthcare Challenges list inspired us to take a look at the ways we’re helping providers to tackle the industry’s big challenges in the new year – and we can’t wait to hit the ground running on January 1st.

Luma Health

Product

November 2017 Product Updates

Here's a snapshot of November's product updates: Targeted messaging based on recall, diagnosis, and procedure, reuse a referring provider, and multiple feedback URLs.

Aditya Bansod

Product

October 2017 Product Updates

Highlights from October's product updates: Direct text messaging (for non-PHI sensitive messages), broadcast waitlists on a first come first served basis, and multiple admins.

lumahealth

Product

September 2017 Product Updates

In the past month, we've updated a lot: the availability page now shows capacity and utilization per provider, reports can be exported in Excel, and appointment blockout support is in progress.

Aditya Bansod

Product

All About Chatbots, Part II: Using Bots In Healthcare

Did you know chatbots have a ton of uses in healthcare? Yep. From boosting patient engagement to improving the patient experience, chatbots do other cool things, too. See how in this post.

Tashfeen Ekram, MD

Product

All About Chatbots, Part I: What’s A Bot, Exactly?

Chatbots and artificial intelligence (A.I.) are hot topics right now. But how exactly do chatbots work? And do they pick up on human language? Keep reading to know more.

Tashfeen Ekram, MD

Product

August 2017 Product Updates

In the past month, we've updated a lot: the availability page now shows capacity and utilization per provider, reports can be exported in Excel, and appointment blockout support is in progress.

Aditya Bansod

Product

Stop Calling Your Patients: The Increasing Need for Mobile Reminders

Did you know SMS open rates exceed 99 percent? You heard us! Here's how mobile reminders reduce no-show rates and work way better than patient portals.

Tashfeen Ekram, MD

Product

July 2017 Product Updates

A self-scheduling widget, patient communication in seven languages, and a handy Facebook Messenger bot named Jenna. Just a few of our awesome product updates for July 2017.

Aditya Bansod

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