We’ve just published the list of product updates that went live in Luma Health over the last month. Here are a few quick highlights from February: 180 Days Sync: we now sync up to 180 days in the future for your account. This makes scheduling recalls easier and also makes it easier for you to add future scheduled patients to your waitlist. Simplified referral statuses: based on your feedback, we simplified the statuses we show for your referrals. This makes it easier to see which patients are still actively being contacted by Luma Health and which have finished their sequence. […]
Chatbots have come a long way from their early days in the 1960s. Imagine that you have a patient who is worried about a symptom they’re experiencing. Normally, they’d just give you a call, but it’s late at night. Your office doors won’t open for hours. They consider a trip to the emergency room, but decide to visit your clinic’s website first. Within minutes, your chatbot answers their questions and sets an appointment for them. Your patient’s mind is put at ease, and instead of fielding an anxious phone call first thing in the morning, your front desk staff will be […]
In partnership with Allscripts, our Chief Medical Officer, Dr. Tashfeen Ekram, MD, shared some thoughts on the future of patient engagement–how we can modernize the approach to patient communication in order to fill the gaps and get people in front of the care that they need. Allscripts has recently integrated Luma into its developer program, allowing its practice management users to take advantage of Luma’s mobile engagement solution. In partnership with Allscripts, our Chief Medical Officer, Dr. Tashfeen Ekram, MD, shared some thoughts on the future of patient engagement–how we can modernize the approach to patient communication in order to […]
Life at Luma, Product
Allscripts has certified Luma Health’s patient communication platform as part of the Allscripts Developer Program. Luma’s software enables Allscripts EHR users to automate patient-provider communication with text-first actions.
Smartphones and tablets offer convenience and portability, so it’s no surprise that they're becoming more and more integrated into healthcare technology. We’ve put together our top three tips to secure your practice’s data.
Today we're excited to announce the release of our new Patient Referral Pages! The old way was cumbersome and error-prone. We made it easier for you and your referring providers to process referrals in one portal (even if they're not Luma users).
Engagement Strategies, Product
We spoke with the folks at Becker's Hospital Review about the interesting relationship between healthcare NPS and the Yelp platform. According to Luma's internal product data, we found the NPS of clinics using Luma tends to score higher than most other industries according to NPS Benchmarks (that means clinics are providing a positive experience and that patients agree).
Healthcare Happenings, Product
The HCEG Top Ten Healthcare Challenges list inspired us to take a look at the ways we’re helping providers to tackle the industry’s big challenges in the new year – and we can’t wait to hit the ground running on January 1st.
Here's a snapshot of November's product updates: Targeted messaging based on recall, diagnosis, and procedure, reuse a referring provider, and multiple feedback URLs.
Highlights from October's product updates: Direct text messaging (for non-PHI sensitive messages), broadcast waitlists on a first come first served basis, and multiple admins.
Let us know and we’ll be in touch.