In partnership with Allscripts, our Chief Medical Officer, Dr. Tashfeen Ekram, MD, shared some thoughts on the future of patient engagement–how we can modernize the approach to patient communication in order to fill the gaps and get people in front of the care that they need. Allscripts has recently integrated Luma into its developer program, allowing its practice management users to take advantage of Luma’s mobile engagement solution. In partnership with Allscripts, our Chief Medical Officer, Dr. Tashfeen Ekram, MD, shared some thoughts on the future of patient engagement–how we can modernize the approach to patient communication in order to […]
Life at Luma, Product
Allscripts has certified Luma Health’s patient communication platform as part of the Allscripts Developer Program. Luma’s software enables Allscripts EHR users to automate patient-provider communication with text-first actions.
Smartphones and tablets offer convenience and portability, so it’s no surprise that they're becoming more and more integrated into healthcare technology. We’ve put together our top three tips to secure your practice’s data.
Today we're excited to announce the release of our new Patient Referral Pages! The old way was cumbersome and error-prone. We made it easier for you and your referring providers to process referrals in one portal (even if they're not Luma users).
Engagement Strategies, Product
We spoke with the folks at Becker's Hospital Review about the interesting relationship between healthcare NPS and the Yelp platform. According to Luma's internal product data, we found the NPS of clinics using Luma tends to score higher than most other industries according to NPS Benchmarks (that means clinics are providing a positive experience and that patients agree).
Healthcare Happenings, Product
The HCEG Top Ten Healthcare Challenges list inspired us to take a look at the ways we’re helping providers to tackle the industry’s big challenges in the new year – and we can’t wait to hit the ground running on January 1st.
Here's a snapshot of November's product updates: Targeted messaging based on recall, diagnosis, and procedure, reuse a referring provider, and multiple feedback URLs.
Highlights from October's product updates: Direct text messaging (for non-PHI sensitive messages), broadcast waitlists on a first come first served basis, and multiple admins.
In the past month, we've updated a lot: the availability page now shows capacity and utilization per provider, reports can be exported in Excel, and appointment blockout support is in progress.
Did you know chatbots have a ton of uses in healthcare? Yep. From boosting patient engagement to improving the patient experience, chatbots do other cool things, too. See how in this post.
Let us know and we’ll be in touch.