Trusted by 1,000+ healthcare organizations
One platform, end-to-end
From the first click to the final balance, Luma’s AI guides the patient and takes work off of your staff. Everything writes back to your EHR.
Where Luma works:
Acquisition
Searches that convert to booked visits.
- AI-powered Google Ads linked to your schedule
- Scheduling directly on your Google Business Profile
- Market insights and competitor comparisons
- Targeted schedule fill for new providers or clinics
- Online review requests and reputation management
Access
Simpler access and fuller schedules, from any channel.
- Action on open orders & referrals, from faxes and your EHR
- Referral coordination, internally and externally
- Scheduling from web, SMS/RCS, Google, or AI conversation
- Cancellation and no-show recovery with outbound AI
- Waitlist that works with your schedule rules
Outreach
Care gaps closed, next steps managed.
- Inbound and outbound AI communication
- Multichannel, multilingual communication to one patient or many
- Action on care gaps, from faxes or recalls/ticklers
- Pre- and post-care guidance with specialized AI agents
- Patient questions, Rx refills, pain surveys, escalations to staff
Revenue cycle
Simpler prep and revenue collection.
- Eligibility checks in bulk & before scheduling
- Copay and balance collection from a text
- Intake, forms, consents, and payment in one checklist
- Balances paid during AI conversations
- In-clinic queue management and kiosk check-in
We’re always applying Luma’s AI in new ways, whether to free up the call center or follow up on oncology referrals.”
Michelle Winfield-Hanrahan, Chief Clinical Access Officer
UAMS
The staff time savings are significant, and our patients are getting quick answers and a better consumer experience.”
Carlos Ortiz, COO
Sun River Health
Luma brought a deep understanding of our EHR and matched a workflow to our specific challenges.”
Derek Garniss, MD, CMIO
Sault Area Hospital
Luma’s agents make sure that patients don’t fall through the cracks, while freeing up time for staff.”
Ibrahim Arabie, Technology Implementation Specialist
CLS Health
With Luma, we immediately saw a decreased burden on staff – but we also saw our schedules fuller, more consistently.”
Joleen Carper, COO
TriState Health
We reduced the time new patients wait for their first dermatology appointment by 80%.”
Matt Eaves, VP of Marketing
University Hospitals
Awards and recognition
Serving healthcare organizations across
The United States
Canada
The United Kingdom
Smoother operations, better care
Helping health systems
improve outcomes
Luma takes on the operational work that delays care and costs you revenue. You see better margins, healthier patients, and staff with the time to focus on the people in front of them.
4.4M+
care-related next steps handled annually
2.1M days
saved for patients annually
1.8M
inbound calls handled with AI annually
Connected to your EHR
Luma is bi-directionally integrated with your EHR and your systems of record, so staff never need to clean up after AI.
EHR integration
Luma is built to keep your EHR the source of truth, even embedding directly into the chart.
Native EHR partners
Luma is a native part of NextGen Healthcare, Nextech, Greenway Health, and PCC.
International support
Luma supports EHR-integrated workflows for both U.S. and international health systems.
An orchestrated healthcare experience
One platform running every step, from first contact to follow-up care.
Bring in new patients
Stand out from competitors and bring in more patients.
AI web, chat, & phone
New patient scheduling
Patient acquisition
Feedback & reputation management
Give patients easy access
Make it simpler for patients to get to you.
AI access
Scheduling
Waitlist
AI fax & referral management
Get patients ready
Remove friction from patient prep and arrivals.
Keep patients coming back
Reach your patients and bring them back for preventive care.
Patient communication
Broadcast
Recalls & care gap closure
Agentic orchestration
Operational AI that's trusted
Starting in 2015, Luma was built for how healthcare works. Our AI finishes operational work without moving it around, just as your staff would. You keep control where you need it, and Luma does the rest.
Industry-leading security
