Some days three patients walk in, some days 17 do. Helping patients self-serve reduces wait times for everyone.”
Sarah Just
Corporate Director of Administrative Operations, Horizon Health Services
Results
-53% wait time before being seen at Sault Area Hospital
RESULTS
~4,000 patients check in via tablet every month at Wooster Community Health System
RESULTS
-50% time to check in at Horizon Health Services
Busy care settings, in harmony
Urgent care
Urgent care is often where new patients meet you first. Show them the wait time and let them save a spot in line, pay, and prep from their phone. Staff see who’s waiting and quickly send text updates.
EDs (non-acute)
Canadian emergency departments often serve as primary care, leaving non-acute patients waiting while you take care of urgent needs. Wait-from-home queues and text updates help them plan around the wait.
Clinics
Busy clinics handle scheduled visits, walk-ins, lab draws, and more. Staff can see who’s completed paperwork, who needs help, and who’s ready to be seen.
Let's talk
We’d love to discuss how Luma’s end-to-end AI automation can get patients to care faster and increase revenue. Get in touch to book your personalized walkthrough.
How it works
Luma tracks each patient from pre-visit prep through the clinic visit. As patients check in by phone or kiosk, staff see who’s waiting, who’s ready, and where to step in.
For patients: prep checklist before the visit
Each patient has a single mobile checklist, customized to their visit. They fill out forms, add insurance, and pay, all in one place.
For patients: self-service check-in on arrival
When the patient arrives, they check in by kiosk, phone, or QR code. They can finish any prep still left on their checklist. Walk-in patients can see the wait time and save a spot in line.
For staff: schedule view for booked visits
One calendar-style view for all scheduled appointments helps staff stay on track. They can see what each patient has completed from their checklist, and send a one-click text reminder.
For staff: drag-and-drop walk-in queue
As walk-in patients join the queue, staff see who’s next in line. Staff can drag and drop to change a patient’s status (e.g., from Waiting to Roomed) or send a text update to the patient.
Create your ideal clinic flow
With Check-In Builder, you design the in-clinic experience that fits your organization.
Customizable queues, patient instructions, arrival statuses, and more help busy clinics operate efficiently.
For example, scheduled patients might finish forms on their phones from a QR code to be marked “Arrived,” while walk-in patients can join a queue from the kiosk and be marked “Waiting”.