Our patient base relies on Google to find a doctor. With Luma, there was a significant increase in our positive Google scores.”
Tom Zeug
COO, Tenafly Pediatrics
97% net promoter score
4+ stars on Google
158% more patient feedback requests
MEETING PATIENTS WHERE THEY ARE
From shopping for care to booked appointment
With Luma, your organization shows up in nearby Google searches. As potential patients continue their search, high online reviews and booking right from Google encourage them to come to your organization.
Targeted Google searches
Paid Google ads linked to your providers’ real schedule openings appear when patients search for terms like “wrist pain doctor near me.” From there, patients book right from MyChart Open Scheduling.
Positive online reviews
Luma encourages patients to give feedback. It escalates what needs attention to your staff and asks happy patients to leave online reviews on Google or sites like Healthgrades or ZocDoc.
Scheduling from Google
Patients can schedule appointments directly from your Google Business Profile, with bi-directional writeback to your EHR schedule.
See it in action
We’d love to discuss your financial workflows and how Luma’s end-to-end AI platform improves efficiency and revenue. Get in touch to book your personalized walkthrough.
How it works
Most patients start looking for care with a Google search. Luma helps you show up there with real appointment times and booking actions. After the visit, Luma asks patients how it went, so what they say helps the next patient choose you.
Reach patients shopping for care
Keyword-based Google Ads based on your schedule show patients real openings they can book. Clicks go to MyChart Open Scheduling.
Let patients book from Google
Your Google Business Profile gets a “book” button to capture patient interest right away. Your scheduling rules decide what patients see.
Ask for patient feedback
After their visits, patients are automatically asked for their feedback via SMS (you choose how often).
Make sure patients are heard
Give patients the option to review you on Google, Facebook, or Yelp. You can also send feedback to staff to follow up.
AI-powered brand management
You get full visibility into patients’ survey responses with real-time reporting. AI-drafted replies to online reviews can be posted automatically or after you review, showing patients that you’re listening to their feedback while building online credibility and SEO performance.