With Luma, we immediately saw a decreased burden on staff – but we also saw our schedules fuller, more consistently.”
Joleen Carper
COO, TriState Health
KEEPING YOUR SCHEDULE FULL
Fewer open slots, fewer phone calls
Every empty slot is revenue you don't get back, and every scheduling call is staff time. Luma fills your schedule with patient self-service and agentic outreach, all integrated with your EHR.
Patient self-scheduling
Patients book from your website, an AI conversation, text, or Google, using your real availability and your scheduling rules. Everything writes back to your EHR schedule.
Smart waitlist
When a slot opens, Luma offers it to patients with matching appointment types. When a patient claims it, the new appointment is booked right away in your EHR, with no managing lists or calling.
Referral management
Referred patients get a text with a personalized scheduling link, reminders until they book, and once they're scheduled the referral closes in your EHR.
Results
-40% no-shows
Results
33 days sooner care
Results
90% referral conversion
AI that handles schedule coordination for your staff
Luma parses referral faxes and coordinates the referral, sends outbound agentic outreach when a patient needs to schedule, and handles inbound calls to cancel, schedule, or ask about appointments.
Patients get the care they need, while your staff spend less time comparing schedules and making time to call down a list.
Across Luma customers:
5M+
AI engagements annually
1.1M
appointments scheduled annually
5.2 days
days sooner care on average when a patient uses the waitlist
Let’s talk
We'd love to show you how Luma's scheduling fills your schedule, cuts call volume, and gets patients to care sooner. Get in touch to book your personalized walkthrough.
Coverage checks at booking
AI scheduling and rescheduling
Complex appointment scheduling
How it works
Patients can schedule in the channel they prefer, and booked or changed appointments write back to your EHR. Luma coordinates with the patient if they haven’t scheduled and need to, or to get them prepared before the visit.
Inbound or outbound scheduling
Patients can book from your website, from Google, by text, or via Navigator conversation. Luma also finds the patients who need a visit but haven't scheduled: new referrals, open orders, no-shows, or overdue care.
Openings matched to your schedule
Luma maps each patient's need to the right appointment type, provider, and location. Waitlist offers respect the original appointment, and you can configure which slots new patients can book.
Patient follow-up
Messages continue until the patient books. Once they’re on the schedule, they’re prompted for confirmation, forms, copays, and prep from the same conversation.
Actions and writeback in the EHR
Luma updates your EHR schedule the way a human would. Appointments get booked, moved, confirmed, or canceled, referrals close when the visit is scheduled, and new openings are filled from the waitlist.
