PRE- AND POST-CARE CARE & CARE GAPS

Care that moves forward, consistently

Improve quality measures and keep patients on track with their care. Agentic outreach tailored to each patients helps make sure care gets done, without staff calling down a list.

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“The results have been
stunning…we’ve detected hundreds of [pre-cancerous cases] and gotten patients in sooner.”

Tarun Kapoor, MD
Former Chief Digital Transformation Officer
Virtua Health

Luma helped in the completion of 3,478 Cologuard tests with care gap outreach.

3,578 Cologuard® tests

completed in five months with care gap outreach by Virtua Health

28%

of pediatric checkups scheduled with agentic outreach at SJ Health

Luma helped process 15k care gaps from faxes.

4.4M

care-related next steps handled for customers in 12 months

AI to make sure the outcome gets completed

Luma’s agents do more than just letting patients know they’re due for care or have a procedure coming up. They can guide a patient until the care is complete, from “where can I find Miralax?” to “You’ll need to start fasting earlier because you’re taking a GLP-1.”

All clinical advice and requests to speak to staff get escalated, while agents take care of the rest.

From due care to ongoing follow-up

Luma’s care-related workflows use AI on top of Luma’s full platform and industry-leading EHR integration. It helps guide patients throughout their care journey, while keeping your EHR and your clinicians the source of truth.

Agentic Access

Care gap outreach (recalls and ticklers)

Patients in a population or group (e.g., patients with diabetes or who receive Annual Medical Wellness visits) get outreach personalized to them, via SMS/RCS or outbound AI call.

Agentic Engagement

Procedure prep

Patients with upcoming procedures get agentic guidance to complete all the steps to prepare, from labs to at-home prep steps to forms and consents.

Agentic Intake

Post-discharge or post-procedure

Patients get guidance after care exactly when they need it, without staff needing to manage. Staff or the care team are pulled in for clinical questions or escalations.

Featured workflows

Surgical prep

Luma’s agents can guide a patient before procedures like knee replacements, ensuring that pre-op labs are completed, provider clearance is given, and transportation is arranged.

Annual recalls (ticklers)

Luma can remind the patient a year after their last Medicare Annual Wellness visit or annual eye exam, for example, to schedule their visit for this year.

Elective procedure guidance

Luma handles scenarios like reaching out to patients who have IUD insertion procedures scheduled and offering optional anesthesia add-ons or educational resources.

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Post-care check-ins

Luma can automatically reach out post-procedure to ask for pain ratings or check in on milestones. Responses that need escalation can go directly to the care team.

Use cases

Get the right care reminders to the right patients, with less manual monitoring for staff.

Outside care cap completion

Fax Transform documents in your EHR when a care gap was completed elsewhere.

Age-based outreach

Luma handles outreach that should only go out to patients in a certain age range (e.g. over 45).

Opt-out for patients

If a patient responds that they don’t need or want to schedule, Luma can opt them out.

Per-patient timing

Luma reaches out on the correct cadence for each individual patient (e.g. 1 year after their last visit date).

“Set it and forget it” with Luma + Azara Healthcare

Luma’s integration with Azara Healthcare allows you to create a list of patients and automatically send recall campaigns to fit, without leaving Azara.

From there, Azara tracks responses and quantifies the impact.

Let's talk

We’d love to discuss how Luma can help improve patient outcomes and reduce manual work for your staff. Get in touch to book your personalized walkthrough.

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How it works

Luma reaches out to patients when their care is due, in the way that fits each one. You choose how simple or detailed the outreach is. Luma helps patients get ready before the visit, follows up after, and writes updates back to your EHR.

Outreach tailored to your needs

Mammograms might just need a few follow-ups, while procedure prep is more involved. Send a simple recall, build out agentic steps, or give Luma agents an outcome to achieve.

Luma allows you to send a simple recall, build out agentic steps, or give an outcome to achieve.

Each patient reached differently

Text outreach goes out in 35+ languages. Outbound calls are available in English and Spanish. Patients get outreach based on when their own care is due and can opt out if they already received it.

With Luma, patients get outreach based on when their own care is due.

Follow-up before and after visits

Luma handles labs, forms, consents, and at-home prep. For visits and procedures you customize, patients can reschedule. After the visit, Luma follows up with the patient.

Integration with the EHR

From labs completed externally and sent via fax, to a rescheduled elective procedure, Luma writes back to your EHR to reduce staff work and keep the patient’s chart up to date.

Security and trust

Patients’ healthcare is personal, and we take seriously the responsibility to protect that data. We’re committed to the gold standard in healthcare information security, including the latest AI certifications. Patient information is never shared or sold, including to Google.

HIPAA-compliant

Zero-retention AI

ISO 27001:2022

HITRUST CSF r2

HITRUST ai2

SOC 2 Type II

US-EU Privacy Framework

GDPR

TX-RAMP Level 2

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Let’s discuss your workflows and how Luma can help you keep patients’ care on track.