THE LUMA DIFFERENCE
One conversation to move care forward
Staff make thousands of manual calls every day to close care gaps, reschedule canceled appointments, and coordinate visit prep. Meanwhile, patients resort to calling when they can’t get the answers they need.
Luma reaches patients in their preferred channel and language. Patients can rebook, pay a balance, and ask about parking in one AI phone call. A prep conversation stays with the patient through all the steps until their colonoscopy. Every action writes back to the record, so staff aren't cleaning up behind the AI.
Navigator
Inbound and outbound AI conversations, via voice, text, and chat. Navigator remembers patient preferences and lets them take multiple actions from one conversation.
Patient communication
Agentic conversations, RCS and SMS, and broadcasts in 35+ languages. Communication can be triggered by changes in the patient’s record, a staff member, or a patient action, such as a no-show.
Coordination before and after care
Agents that guide a patient through pre-procedure prep and post-discharge check-ins. Escalations or clinical needs go to your staff, and patients can ask questions or handle other needs along the way.
Care gap closure
Patients in a population or group (e.g., patients with diabetes) get outreach personalized to them, via SMS/RCS or outbound AI call. Fax Transform closes care gaps completed externally.
Outreach that gets better patient outcomes
Agents that just answer calls help lower your call volume. Luma takes work off your call center while moving patient care forward. AI-powered outreach connects to the full Luma platform and your EHR to handle scheduling, intake, referrals, payments, care gaps, and prep.
Across Luma customers:
84%
of patients complete prep before visits, on average
4.4M
care-related next steps made annually
5.2 days
sooner care on average when a patient uses the waitlist
How it works
Start outreach from the chart, or ad hoc
Staff can reach patients en masse (e.g., during a weather closure) or begin a care gap campaign. A no-show, an unfinished intake form, or a discharge in the patient's record can also start outreach.
Let patients take action
Patients can reschedule, pay, complete intake, rate symptoms, and more from one conversation. Discrete EHR writeback keeps staff and the care team up to date without double-documentation.
Coordinate long-term agentic jobs
Long-running jobs can stay with patients for weeks to guide them through every step of procedure prep, sleep studies, surgery recovery, and more. Specialized AI agents ensure individual tasks are completed as part of a larger outcome.
Give staff visibility
Staff can see exactly what communication patients got and when, and step in during a conversation if needed. They have tools including AI translation in Luma’s Collaboration Hub and detailed reports.
Operational AI for patient outreach
From AI-powered translation to agentic no-show outreach, Luma’s AI takes on manual work so you can reach more patients.
See it in action
See how Luma turns outreach into completed next steps, helping patients schedule, pay, prepare for care, and follow through over time. We’ll tailor the walkthrough to your outreach workflows.
Integrations
Luma integrates with your EHR and connects to the tools behind your patient access and marketing initiatives.
Your CRM
Share data in and out from CRMs like Salesforce.
Azara Healthcare
Create Luma outreach campaigns directly from a patient list in Azara.
Your population health system
Luma's MCP server can connect your systems to Luma actions via "headless" AI workflows.