Turn NextGen into a better patient experience

Bring patient access and engagement into the NextGen experience. Luma-powered solutions make it easier for patients to schedule, prepare, communicate, and take action while helping practices spend less time on manual work.

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Make access effortless

Luma’s ‘strategic partnership with NextGen Enterprise gives patients more control while taking routine access and engagement work off staff plates.

Self-scheduling around the clock

Let patients find and book appointments online anytime, with scheduling integrated directly into NextGen Enterprise PM and controlled by your appointment rules.

Reminders that do more

Send automated appointment reminders that let patients confirm, cancel, or reschedule directly from the message without calling your practice.

Openings filled automatically

Smart Waitlist automatically offers canceled appointments to eligible patients, helping people get care sooner while keeping valuable schedule capacity filled.

Intake before patients arrive

Send appointment-specific digital intake forms patients can complete from home, with demographics, insurance information, consents, and discrete data updated in NextGen.

Secure two-way conversations

Give patients a convenient way to communicate with staff and securely share documents while keeping conversations connected to their care.

AI that answers the phone

NextGen Navigator, powered by Luma, uses conversational AI to handle routine calls, including appointment management, refill requests, directions, and practice hours.

Luma Health helps NextGen Healthcare meet the needs of their patient population.

NextGen and Luma are helping us meet our modern patient population exactly where they want us to be – on their phone or anytime they need care.”

Chuck Leider

Chief Executive Officer, Houston ENT & Allergy

One connected journey

Connect patient-facing experiences with the NextGen workflows your team already uses, making each step simpler without adding another disconnected solution.

Schedule on patient time

NextGen Self-Scheduling powered by Luma gives patients 24/7 access to appointments while your practice maintains control over available appointment types.

Act right from reminders

Patients can confirm, cancel, or reschedule directly from automated reminders, helping keep schedules current without another phone call to staff.

Put cancellations back to work

Smart Waitlist automatically connects eligible patients with newly available appointments while Smart Rebooking helps canceled visits find a new place on the schedule.

Complete intake from anywhere

NextGen Patient Engage powered by Luma lets patients complete appointment-specific forms and provide important information before they arrive for care.

Communicate without the portal

Patients can securely communicate, respond to outreach, and provide documents from their mobile devices without needing to log into a patient portal.

Answer calls with AI

NextGen Navigator powered by Luma handles common patient requests conversationally, helping reduce hold times while freeing staff for more complex work.

Let's talk

Our NextGen experts would love to discuss how you can get patients to care faster and increase revenue. Get in touch to book your personalized walkthrough.

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