Purpose-built for health systems worldwide

Each health system and country is unique. Luma brings proven international experience while adapting to your care models, workflows, and payer mixes. We've built with a global mindset from day one, with teams in the US, Brazil, Canada, and the EU.

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Luma brings a deep understanding of your EHR and matches your workflow for specific challenges.

Luma brought a deep understanding of our EHR and matched a workflow to our specific challenges... We’re able to lead our region in technology adoption without needing to use a one-size-fits-all vendor.”

Dr. Derek Garniss

CMIO, Sault Area Hospital

Outcomes from
our customers

Health systems in Canada, the UK, and beyond have seen measurable outcomes with Luma.

Ontario, Canada

Sault Area Hospital

SAH’s emergency departments were crowded with patients seeking primary or non-acute care.

With a Virtual Home Waiting Room powered by Luma’s Queue Manager, 90th percentile low-acuity patients get care 40% faster (combined LOS, LWBS, and PIA reduction).

London, United Kingdom

New Victoria Hospital

As one of London's top private hospitals, New Victoria Hospital needed a digital patient experience to match.

With Luma, payment capture is combined with scheduling. Patients get text reminders before each visit.

Let's talk

Tell us how care works in your health system, and we’ll show you how Luma can adapt to your workflows, patients, and local requirements.

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EHR Integration

Luma deeply integrates with leading international EHRs. Contact us to discuss localized EHR integration.

Featured workflows

See how the Luma community achieves improved patient outcomes and staff efficiency with use cases tailored to each hospital type and location.

Luma reduces ED registration bottlenecks so patients can get to care sooner.

USE CASE

ED arrival time capture and registration

Luma reduces ED registration bottlenecks so patients can get to care sooner. With self-serve kiosks, patients check in and their arrival time is automatically recorded, alongside other prep, consents, or forms.

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For health systems with crowded EDs, Luma lets patients with non-urgent needs wait at home instead of in the waiting room.

USE CASE

Public health ED flow and throughput

For health systems with crowded EDs, Luma lets patients with non-urgent needs wait at home instead of in the waiting room. Staff drag and drop to manage the queue, with automatic text messages to patients when it’s time to come in.

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Use cases

Public or private

Luma supports both publicly- and privately-funded health systems.

Equitable access

Patient-facing UI is available in 35+ languages including English, French, and Polish.

Local formatting

Patients see dates, times, and prices in the formats they use every day.

SMS-first, no logins

Patients can take action, such as confirming an appointment or joining a queue, from their phones.

Security and trust

Luma maintains the gold standard in information security, with a robust program built around internationally-recognized information security and data privacy frameworks and industry best practices.

FAQs

Luma works with health systems globally and has teams in the United States, Brazil, Canada, and the European Union. The platform can be configured around different care models, workflows, patient populations, and local requirements.

Both publicly funded and privately funded healthcare organizations are supported. Workflows can be configured around how patients access care, how appointments are managed, and how services are delivered within each organization.

Yes. Luma’s patient-facing experiences are available in more than 35 languages. This helps health systems communicate with patients in the language they are most comfortable using.

Patient-facing experiences can display dates, times, and prices using familiar local formats, helping communication feel clearer and more natural for patients in different regions.

Luma maintains a security program built around internationally recognized standards and privacy frameworks. The platform is ISO 27001:2022 Certified, participates in the US-EU Data Privacy Framework with UK and Swiss extensions, and is designed to support GDPR requirements. Luma also maintains SOC 2 Type II, HITRUST CSF r2, and HIPAA compliance.

Yes. Many patient interactions can happen through SMS, allowing patients to confirm appointments, join queues, receive updates, and complete other supported actions directly from their phones without creating another login.

See how Luma works for your health system

Let’s discuss your care model, workflows, and patient needs, and how Luma can support them.