Keep every slot filled without manual work

100+ customers make patient access easier with eClinicalWorks. Luma connects patient access and engagement workflows to your EHR, automating work around scheduling, outreach, and waitlists so patients can get care more easily and staff spend less time on manual tasks.

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Put access to work

Bring Luma and eClinicalWorks together to automate high-volume workflows, expand patient self-service, and keep schedules moving without adding more work for staff.

Scheduling that never closes

Give patients 24/7 access to book the right appointment through digital channels, with real-time eClinicalWorks availability keeping schedules accurate.

Rebooking without the phone

Let patients cancel and find another appointment on their own, using rules-based availability pulled directly from eClinicalWorks.

Waitlists that fill openings

Automatically match open appointments with eligible patients and send offers, turning last-minute cancellations into opportunities to deliver more care.

Reminders patients can act on

Give patients more than a reminder. Let them confirm or cancel directly from outreach, with appointment changes reflected in eClinicalWorks.

Outreach built for action

Reach the right patient populations using eClinicalWorks criteria and make it easy for patients to take the next step from the message.

Connected patient information

Keep Luma and eClinicalWorks aligned through integration that keeps patient, appointment, and workflow information up to date.

Results that add up

When routine work happens automatically, the impact goes beyond staff efficiency. Luma customers using eClinicalWorks have captured more appointments, reduced no-shows and call volume, and turned unused capacity into meaningful revenue.

Luma helped generate $1.2m in additional waitlist with Smart Waitlist.

$1.2M in added revenue

Houston ENT & Allergy generated $1.2 million in additional revenue by using Smart Waitlist to put open appointment capacity to work.

Luma helped save $1.8m by preventing missed appointments.

No-shows prevented

Houston ENT & Allergy saved $1.8 million by preventing missed appointments while reducing abandoned patient calls by 50%.

Luma helped KCA Neurology handle more than 2000 faxes each month.

2,200+ faxes per month

KCA Neurology is able to to automatically handle more than 2000 faxes each month, saving the time of a full-time employee.

Luma helped reduce daily call volume by 86%.

86% fewer daily calls

Sun River Health reduced daily call center volume by 86% by giving patients easier digital ways to get what they need.

Luma helped book more than 28,000 appointments in 12 months.

28,000+ appointments booked

Tribe513 booked more than 28,000 appointments through Luma in 12 months, connecting more patients with available care.

Luma helped generate an additional $1.8 m in annual revenue.

$1.8M in added revenue

Tenafly Pediatrics generated an estimated $1.8 million in additional revenue through automated and online scheduling with Luma.

Luma's platform achieved everything desired via it's integration with eClinicalWorks.

The new system achieved everything we desired. The platform’s deep integration with eCW ensures that the automation from Luma is automatically saved and updated in the EHR.”

David Calderon

Chief Operating Officer, GPW Health Center

Customer success

See Luma at work with eClinicalWorks

See how healthcare organizations use Luma to improve access, reduce administrative work, and engage patients in ways that fit their needs.

Houston ENT & Allergy

Automated waitlist and engagement workflows help Houston ENT & Allergy keep schedules full, prevent no-shows, and reduce demand on its call center.

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First Choice Health Centers

Luma helps First Choice Health Centers turn cancellations into opportunities, automatically matching patients with available appointments while reducing manual work.

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Sun River Health

By giving patients more ways to self-serve, Sun River Health reduced reliance on phone calls while making everyday interactions easier for patients and staff.

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Connected workflows

Make every opening count

Put your eClinicalWorks data to work with patient-facing workflows designed to turn intent into action and keep care moving.

Book anytime, from anywhere

Give patients the freedom to schedule through text, your website, or other digital channels using current availability from eClinicalWorks.

Reschedule without a call

When plans change, patients can find another eligible appointment themselves instead of calling staff to cancel and start over.

Fill openings automatically

Use Smart Waitlist to identify eligible patients and offer them newly available appointments, helping fill openings before they go unused.

Turn reminders into action

Let patients confirm or cancel through appointment outreach, keeping scheduling information current in eClinicalWorks.

Reach the right patients

Use patient and appointment criteria to deliver targeted outreach that helps the right people take the right next step.

Keep systems in sync

Keep information current across Luma and eClinicalWorks, reducing duplicate work and helping staff work from accurate, current information.

Learn more about Operational AI

Automate complex work from start to finish for more staff efficiency, better patient care, and higher revenue.

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