Bring in patients and close care gaps

Extend athenahealth with deeply integrated Luma workflows that automate patient access, communication, intake, referrals, and scheduling—giving staff time back while making it easier for patients to get the care they need.

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Better together

Connect Luma with athenahealth to automate everyday workflows, reduce manual work, and give patients more convenient ways to access and manage their care.

Automated referral management

Turn inbound referrals into scheduled visits with automated processing, patient outreach, self-scheduling, and real-time tracking that keeps staff informed.

24/7 patient scheduling

Let patients find and book the right appointments around the clock, with scheduling integrated directly into athenahealth and guided by your business rules.

Automated waitlist management

Automatically offer newly available appointments to matching waitlist patients, helping fill cancellations faster while reducing routine work for call center staff.

Digital patient intake

Simplify intake with bi-directional digital forms that let patients submit information before their visit and write completed information directly into athenahealth.

Actionable appointment reminders

Send two-way reminders that let patients confirm or cancel upcoming athenahealth appointments while helping staff keep schedules accurate and up to date.

AI-powered fax processing

Use AI to parse and process incoming faxes according to your workflows, reducing manual transcription and moving referrals and other requests forward faster.

Proven impact

Healthcare organizations using Luma with athenahealth are reducing administrative work, converting more referrals, filling more appointments, and creating measurable financial impact.

287 hours saved

Metro Vein Centers saves 287 hours of staff time every month with Luma-powered digital patient intake.

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Luma helped Metro Vein Centers achieve 94% patient intake forms digitally.

94% digital intake completion

Metro Vein Centers has 94% of patients complete digital intake forms, eliminating nearly 10,000 pieces of paper every month.

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Luma helped Monterey Bay GI Consultants complete $5.7m in appointments.

$5.7M in completed appointments

Monterey Bay GI Consultants has facilitated $5.7 million in completed patient appointments with Luma since 2023.

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Luma helped double daily referral processing.

2x referrals processed daily

Monterey Bay GI Consultants doubled daily referral processing, generating an additional $412,000 in completed referrals since going live with Luma.

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Luma helped Tandem Health increase appointment capture by 3%.

9,000 more appointments

Tandem Health increased appointment capture by 3%, resulting in ~9,000 additional appointments and $450,000 in annual appointment revenue.

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Luma helped Tandem Health achieve more than 1,100 patients reschedule.

1,100+ annual reschedules

More than 1,100 Tandem Health patients self-reschedule each year, including approximately 110 patients who reschedule after normal business hours.

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Luma + athenahealth

See Luma in action

Organizations using athenahealth are extending their EHR with Luma to solve real operational challenges, like filling open appointments and streamlining intake to automating referrals. See how Luma adapts to each organization’s workflows, patients, and priorities.

Tandem Health

Luma helped Tandem Health remove communication barriers around cancellations and rescheduling, enabling patients to self-serve while helping staff manage appointments in real time.

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Metro Vein Centers

Digital intake integrated with athenahealth helps Metro Vein Centers reduce paperwork and administrative work while giving patients a simpler way to prepare for care.

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Monterey Bay GI

Luma helped Monterey Bay GI Consultants automate referral workflows, process more referrals each day, reduce call center costs, and convert more referrals into completed care.

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Built for athenahealth

More ways to connect

Give patients more ways to take action while keeping workflows connected to athenahealth and reducing administrative work for your team.

Schedule via SMS

Prompt patients to schedule or reschedule through text messages for referrals, recalls, care gaps, and other workflows without requiring a phone call.

Schedule from your website

Put scheduling front and center on your website so patients can find and book appropriate appointments when it works for them.

Schedule with Google

Capture patient demand directly from Google search results, making it easier for new and existing patients to find and schedule care.

Schedule with AI voice

Give patients convenient self-service through Navigator, Luma’s AI-powered voice experience that helps patients navigate scheduling and other common needs.

Guide patients from your website

Help patients find the right care with an intuitive scheduling experience built directly into your website.

Guide staff through scheduling

Help call center staff schedule patients faster with logic-based decision trees that guide them toward appropriate appointments while patients are on the line.

Learn more about Operational AI

Automate complex work from start to finish, for more staff efficiency, better patient care, and higher revenue.

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