THE PLATFORM
AI that understands your workflows and your patients
Luma uses patient memory and context, integration with your EHR, AI intelligence, and your organization’s business logic and preferences to take action.
Integrated with the EHR
Interactions are informed by the full patient record (e.g., scheduled appointments, due care, who on the care team needs to get follow-up).
Luma bi-directionally integrates with Epic, Oracle Health, eClinicalWorks, MEDITECH, and athenahealth. It’s natively part of NextGen, Nextech, Greenway Health, and PCC.
Remembers each patient
Luma remembers each patient across calls, texts, and chats, and can carry one conversation from a phone call to a text conversation and back again.
It remembers communication preferences and watches for missed follow-ups, flagged results, and refills coming due, then raises them at the next touchpoint.
Handles complexity
Whether Dr. Li only takes new patient appointments on Thursdays, a refill has already been placed, or walk-in patients need a dedicated prep checklist, Luma can handle it.
Your business logic, appointment types, workflows, exceptions, and confidence thresholds inform how Luma works. Our implementation team brings deep healthcare experience.
What the platform does
Luma guides the patient from searching for care to aftercare, and beyond. Staff have full visibility, but less manual work to complete.
Bring patients in
Luma connects your schedule to your ads and your Google profile. Patients see appointments they can actually book. After the visit, Luma asks how it went, so what patients say helps the next patient choose you.
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Booking from your Google Business page
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Booking from Google Ads
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Market and competitor reporting
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Online reviews & reputation management
Communicate with patients
Luma talks with patients in their preferred channel and language, for inbound or outbound conversations. Patients can take action from voice, chat, or RCS/SMS.
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Navigator conversational AI (inbound and outbound)
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Broadcasts, personalized to each patient
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EHR changes or patient actions can trigger communication
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35+ languages for text, English and Spanish for voice
Get (and keep) patients on the schedule
Luma takes on work for your staff, so access is easier for patients. Faxes and referrals turn into scheduled appointments, patients book and rebook on their own, and open slots are offered to the patients who are waiting.
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Faxes processed, referrals and scheduling managed
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Scheduling and rescheduling, from voice, chat, web, or SMS/RCS
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EHR-integrated waitlist offers
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Referral management with patients and providers
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Cancellation and no-show recovery
Coordinate operational steps
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Eligibility and payments handled automatically
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Intake checklist including insurance, forms, consents, payments, and prep
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Pre- and post-visit coordination, with escalation to staff when needed
Agentic procedure prep
AI referral coordination
Recover cancellations and no-shows
Multilingual call center support
Mile Bluff Schedules 90% of Eligible Referrals Without Staff
Trading Outsourced Fax Processing for Luma’s AI at Rockbridge Area Health Center
Sun River Health Adds 4.5 FTEs' Worth of Call Center Time with Conversational AI
KCA Neurology Speeds Up Referral Turnaround with Luma’s AI
Beal Wellness Saves 10+ Minutes Per Patient, Collects Payments Before Visits with Luma
Operational AI that's trusted
Starting in 2015, Luma was built for how healthcare works. Our AI finishes operational work without moving it around, just as your staff would. You keep control where you need it, and Luma does the rest.
Industry-leading security
