Horizon Health Services provides mental health and substance use treatment across more than 20 locations in Western New York. Its mission is easy access to care, including walk-in and telehealth services.
But payments created an unnecessary roadblock. Patients didn’t know what they’d owe before arriving, and staff couldn’t easily see who had already paid, creating frustration for both patients and the front desk.
Horizon now uses LumaPay to automatically text patients an estimate as soon as insurance is verified. Integrated into the same digital experience patients already use for reminders and other pre-visit tasks, patients can quickly pay before arriving, giving them one less thing to think about when they arrive. Staff can also see completed payments before the visit, helping streamline check-in. Today, more than 30% of patient payments are collected digitally.
“Patients arrive focused on the visit, instead of paperwork and payments,” said Sarah Just, Corporate Director of Administrative Operations.
- $17.3M+ in digital payments over 20 months
- 2,200+ online payments every month
- 30%+ of payments collected digitally, above the benchmark for comparable organizations
Learn more about LumaPay and book a call with Luma’s AI experts.