LUMA'S AI
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AI Governance & Oversight at Luma
New AI Agents Run Patient Outreach and Book Appointments
Managing Flu Season Sick Visit Surges More Efficiently
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RESOURCES
Planned Parenthood Mar Monte Adds After-Hours Access, Saves 353 Staff Hours a Month with AI
Fisher-Titus Uses Luma to Increase Self-Scheduling 137%, Adds Booking from Google
From Pre-Visit to Clinic Floor: How Operational AI Keeps Care Delivery Moving
COMPANY
Beal Wellness Saves 10+ Minutes Per Patient, Collects Payments Before Visits with Luma
Defining Jobs, Goals, and Outcomes: How to Make AI Work for You
Product Overview: AI-Powered Access
Customer Stories: First Choice Health Centers
Accessible care for more patients through digital channels.
March 22, 2024
Staff don’t have to log into a separate reminder/scheduling platform and then re-do work in the EHR—the workflow stays tied to Meditech.
Reminder calls can overwhelm registration and access teams. How automation helps protect staff time and reduce “mind-numbing” work.
Call volume keeps rising, and staffing alone won’t solve it. Self-service scheduling, rescheduling, and cancellations is the fastest win.
"Luma is not just a scheduling tool. It engages the patient at every step of the way," says Linda Stevenson, CIO at Fisher-Titus.
When Bingham Healthcare started planning a centralized contact center, the staffing math created an “aha moment." The volume was real, and scaling headcount alone wasn’t the answer.
Hear from eCW customers about why they chose Luma.
"We were looking for a platform that would address the entire patient journey from front to back," says Jeff Johnson, VP of Digital Business and Innovation at Banner Health.
"We appeal to a younger demographic even more now because of our advancements with Luma."
"Luma's smart waitlist works in the background so whenever a patient cancels, we're able to fill that slot with minimal effort."
Patients now want an “Amazon-style” access experience. Consolidating tool to reduces vendor sprawl and maintenance overhead.
Doing more with less is the new operating reality. Learn how community hospitals can stay competitive in big-system regions.
Featuring Dr. Brian Zack, Associate CMIO and Medical Director at University Hospitals.
"I love Navigator. Our outcomes have really exceeded what I expected," says Michelle Winfield-Hanrahan, Chief Clinical Access Officer, UAMS.
Healthcare leaders discuss what it takes to meet “big-system” expectations in a rural community, without big-system resources.
Featuring First Choice Health Centers
"Our patients have access to us whenever they want." Debbie Outhoudt, Project Manager, Northfield
Questions about how Luma’s AI would work in your organization? We’ll show you how our agents complete tasks, follow your rules, and bring in staff when needed.
