Discover and align
Start by getting aligned on your goals, workflows, stakeholders, and what success looks like for your team.
A proven implementation process
Every implementation starts by getting to know your organization. We work with your team to understand your goals, everyday workflows, technical needs, and the challenges you're trying to solve. Together, we build a clear plan that helps you get up and running quickly while setting the foundation for long-term success.
Design and configure
Our team works with yours to set up Luma in a way that fits how you already deliver care. Together, we configure workflows, connect with your existing systems, and make it easier for patients and staff to move through each step of the care journey. The goal is a solution that works well from day one and continues to support your team over time.
Ensure operational readiness
Before launch, we connect Luma with your existing systems and thoroughly test everything together. We make sure information moves where it should, workflows perform as expected, and your team can rely on the system from the start. Our goal is to help you go live with confidence and avoid surprises.
Prepare teams for
successful adoption
We help your team feel prepared before launch. Training is tailored to each role, with practical guidance on how to use Luma in day-to-day work. We also provide support throughout the rollout so your staff can build confidence, adopt new workflows, and get the most from the platform from the very beginning.
Train and launch
We help your team feel prepared before launch. Training is tailored to each role, with practical guidance on how to use Luma in day-to-day work. We also provide support throughout the rollout so your staff can build confidence, adopt new workflows, and get the most from the platform from the very beginning.
Optimize and expand
Our work doesn't stop after launch. Your customer success team stays with you to answer questions, review how things are working, and help you get even more value from Luma over time. As your needs change, we'll help you improve workflows, explore new features, and continue supporting your team.
Built for faster success
Our team brings healthcare knowledge, technical experience, and ongoing support to help you get up and running quickly and continue improving
over time.
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Dedicated experts
Work directly with implementation specialists, solution architects, trainers, and support professionals.
Deep EHR integration
Seamless integration with major EHRs reduces disruption and accelerates adoption.
Proven methodology
Structured implementation frameworks minimize risk and improve operational outcomes.
Operational workflow focus
Solutions are designed around real healthcare operations and patient journeys.
Faster time-to-value
Rapid deployment strategies help organizations realize benefits sooner.
Long-term partnership
Ongoing optimization and support ensure continued operational improvement.