LUMA'S AI
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AI Governance & Oversight at Luma
New AI Agents Run Patient Outreach and Book Appointments
Managing Flu Season Sick Visit Surges More Efficiently
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Planned Parenthood Mar Monte Adds After-Hours Access, Saves 353 Staff Hours a Month with AI
Fisher-Titus Uses Luma to Increase Self-Scheduling 137%, Adds Booking from Google
From Pre-Visit to Clinic Floor: How Operational AI Keeps Care Delivery Moving
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Beal Wellness Saves 10+ Minutes Per Patient, Collects Payments Before Visits with Luma
Defining Jobs, Goals, and Outcomes: How to Make AI Work for You
Product Overview: AI-Powered Access
Why Luma: A Physician’s Perspective
Featuring Dr. Brian Zack, Associate CMIO and Medical Director at University Hospitals.
December 06, 2025
Staff don’t have to log into a separate reminder/scheduling platform and then re-do work in the EHR—the workflow stays tied to Meditech.
Reminder calls can overwhelm registration and access teams. How automation helps protect staff time and reduce “mind-numbing” work.
Call volume keeps rising, and staffing alone won’t solve it. Self-service scheduling, rescheduling, and cancellations is the fastest win.
"Luma is not just a scheduling tool. It engages the patient at every step of the way," says Linda Stevenson, CIO at Fisher-Titus.
When Bingham Healthcare started planning a centralized contact center, the staffing math created an “aha moment." The volume was real, and scaling headcount alone wasn’t the answer.
Hear from eCW customers about why they chose Luma.
"We were looking for a platform that would address the entire patient journey from front to back," says Jeff Johnson, VP of Digital Business and Innovation at Banner Health.
"We appeal to a younger demographic even more now because of our advancements with Luma."
"Luma's smart waitlist works in the background so whenever a patient cancels, we're able to fill that slot with minimal effort."
Patients now want an “Amazon-style” access experience. Consolidating tool to reduces vendor sprawl and maintenance overhead.
Doing more with less is the new operating reality. Learn how community hospitals can stay competitive in big-system regions.
"I love Navigator. Our outcomes have really exceeded what I expected," says Michelle Winfield-Hanrahan, Chief Clinical Access Officer, UAMS.
Healthcare leaders discuss what it takes to meet “big-system” expectations in a rural community, without big-system resources.
Featuring First Choice Health Centers
"Our patients have access to us whenever they want." Debbie Outhoudt, Project Manager, Northfield
"Other departments are freaking out, they're so excited to start using it immediately," says Emily Smythe, Manager of Quality & Analytics.
"Luma's Fax Transform really changed the game for us, " says Kurt Schmidt, Director of EHR.
Northfield Hospital & Clinics takes on one of healthcare’s most stubborn challenges — the fax machine. Hear how their team is using Luma Health’s Fax Transform to automate referral intake, eliminate wasted paper, and free staff from hours of manual work.
Questions about how Luma’s AI would work in your organization? We’ll show you how our agents complete tasks, follow your rules, and bring in staff when needed.
