THE LUMA DIFFERENCE
Simpler access and fuller schedules, from any channel
Staff bandwidth is too often a deciding factor in patient access. Patients are left waiting for a call back on a referral, or they cancel and aren’t asked to rebook.
Luma takes on work for your staff, so access is easier for patients. Faxes and referrals turn into scheduled appointments, patients book and rebook on their own, and open slots are offered to the patients who are waiting. EHR integration keeps your schedule up to date automatically.
Next steps from faxes
Fax Transform finds, parses, and takes action on your faxes, from care gaps closed externally to referrals to prescription refill requests. Next steps are powered by the entire Luma platform and integration with your EHR.
Referral management
From a faxed referral, Luma creates the referral in your EHR, then reaches out to the patient with a personalized scheduling link. When the referral is scheduled, it’s closed in your EHR and Luma updates the referring provider.
Scheduling
Patients book from your website, an AI conversation, text, or Google, using your real availability and your scheduling rules. Everything writes back to your EHR schedule.
Smart waitlist
When a slot opens, Luma offers it to patients with matching appointment types. When a patient claims it, the new appointment is booked right away in your EHR, with no managing lists or calling.
How it works
No stalled faxes
Luma's AI finds, parses, and takes action on your faxes. From creating a referral in your EHR to messaging a provider with lab results to updating Epic Health Maintenance, Luma moves care and revenue forward.
Inbound or outbound scheduling
Patients can book from your website, from Google, by text, or via Navigator conversation. Luma also finds the patients who need a visit but haven't scheduled: new referrals, open orders, no-shows, or overdue care.
Patient follow-up
Messages continue until the patient books. Once they’re on the schedule, they’re prompted for confirmation, forms, copays, and prep from the same conversation.
Actions and writeback in the EHR
Luma updates your EHR schedule the way a human would. Appointments get booked, moved, confirmed, or canceled, referrals close when the visit is scheduled, and new openings are filled from the waitlist.
Operational AI for patient access
From “fuzzy matching” in faxes to helping patients find the care they’re looking for in an AI phone call, Luma’s AI uses the context from your EHR and the entire Luma platform to improve access with less staff work.
See it in action
See how Luma turns more referrals into scheduled care, gives patients more ways to book, and fills openings when schedules change. We’ll tailor the walkthrough to your access workflows.
Integrations
Luma integrates with your EHR and connects to the tools behind your patient access and marketing initiatives.
Your CRM
Share data in and out from CRMs like Salesforce.
CPaaS/UCaaS
Connect Luma to systems like Genesys, Cisco, or Five9s.
Collaboration tools
Take action on your workflows with Luma from Teams, Slack, or In Basket.