Luma extends Epic to keep documents, patient access, and patient demand flowing
Put Epic at the center of a more connected patient journey. With Patient Pipeline, automated post-discharge follow-ups, and AI agentic workflows, Luma helps capture demand, match patients with available capacity, and streamline processes without adding staff.
Impact at scale
Luma helps organizations using Epic turn everyday operational challenges into measurable gains—from recovering appointment revenue and reducing no-shows to eliminating hundreds of hours of repetitive call center work.
$1M in annual savings
Virtua Health saves $1 million in annual labor costs by giving patients the ability to schedule appointments directly.
3,500+ preventive tests completed
Virtua Health completed 3,500+ Cologuard® tests in five months through automated outreach, identifying nearly 300 positive results sooner.
77,000 hours saved
A large non-profit health organization saves approximately 77,000 staff hours annually through automated post-discharge follow-up.
800+ call center hours saved
UAMS saved more than 800 call center hours in one year by automating after-hours patient calls.
10,000+ calls handled by AI
UAMS used AI to handle more than 10,000 patient calls in one year, reducing repetitive work for staff
Instead of spending time manually cross-referencing patient data, staff is utilized to activate appointments after the recall messages go out, which has been a great help.”
DeEtte Hil
Practice Administrator, Digestive Health Specialists, P.A.
With Patient Pipeline, I have the information I need to make data-driven decisions that directly lead to sooner access to care. By marketing physicians with the earliest availability, we reduced the time new patients wait for their first appointment by 80%.”
Matt Eaves
VP of Marketing, University Hospitals
Patients want care without extra clicks. With Luma’s Google PPC integration, they can schedule directly from the ad—choosing the provider and time that works best for them. Luma brought us an innovative idea, and together we turned it into a seamless experience for patients.”
Olena Scarboro
Director of Marketing and Physician Recruitment, Charlotte Eye Ear Nose & Throat Associates, P.A.