“Automated eligibility and copays for every appointment have been a game-changer for staff work at check-in.”
— Shelbi Garesi, Project Manager, Norman Regional Health System
38%
fewer denials in one month with automated eligibility verification at Norman Regional Health System.
-50%
check-in time with pre-visit collection at Horizon Health Services.
100%
of copays collected pre-service at Beal Wellness.
Let's talk
We’d love to discuss your financial workflows and how Luma’s end-to-end AI platform improves efficiency and revenue. Get in touch to book your personalized walkthrough.
How it works
Luma checks each patient's insurance before the visit, using the right service type for their appointment. Checks run automatically, in bulk, and in real time. Staff see who's covered and what each patient owes, with a fresh check just before the visit.
Eligibility matched to the visit
Luma maps each appointment type to the right service type code. Patients are nudged to confirm the visit and pay only when their coverage is eligible, avoiding copay and billing issues downstream.
Automated, real-time eligibility
Eligibility runs automatically for your whole schedule. If a payer doesn't respond, staff re-run a single check with one click.
Coverage issues flagged early
Luma shows each patient's eligibility status, with coverage detail, last verification, payer alerts, and an audit trail. Staff can spot a problem and fix it before it delays care or payment.
Copays ready to collect
Luma uses the eligibility result to set the copay with AI, then reaches out to the patient to collect before the visit. More payments come in, with less work for staff.
