Bring in new patients
Manual Tasks’ Worst Nightmare
Luma's AI-native Patient Success Platform™ makes it easier for patients who need care to get to you, and eliminates manual work for your staff.
Helping healthcare organizations help patients
Luma drives better outcomes for patients, staff, and healthcare organizations.
61 days
sooner care on average
2–3 fewer hours
daily on manual calls
47% increase
revenue on average
Serving healthcare organizations across:
United States
Canada
United Kingdom
the luma difference
Needing care is hard. Getting it should be easy.
Say goodbye to calling down a list to reach patients and get them in for care. Patients find you, get on your schedule,
communicate with you, and prepare for their appointments with ease. Meanwhile, staff spend fewer hours on manual tasks and your
organization succeeds.
Fewer phone calls
No paper forms/faxes
Fuller schedules
More revenue
All EHR-integrated
Expand your digital front door
✓ Outreach for referrals, tickets, orders, and recalls
✓ Patient scheduling (from Google, your website, AI-enabled voice, or SMS)
✓ Automated patient waitlist
Reach patients without calls
✓ Automated reminders (SMS, RCS, voice)
✓ Broadcast/group messaging
✓ Chatbot & AI concierge
✓ Feedback and reputation management
Check off prep tasks
✓ Simple staff checklist
✓ Intake forms & insurance
✓ Eligibility checks
✓ Patient payments
Introducing
Spark
We take a smart approach to AI technology as we deploy it throughout the Luma platform.
NLP and AI-assisted translation enable messaging with emojis, natural responses, and 30+ languages.
TensorFlow models and LLMs understand patient intent and summarize context.
GenAI classifies and routes faxes, helps patients self-serve, and more.
Machine learning and rules-based systems get the right communication, waitlist offers, and next steps to the right patients.
Plays well with others
Connect your EHR, RCM, payments, CRM, call center solutions, telehealth, population health system, homegrown tools, and (almost) everything in between.
Why Luma
Deeper EHR integration, more comprehensive product, and more experienced customizability & support
than any patient engagement vendor on the market.
Luma Health is an outstanding company.
I have been very impressed with their approach, staff, integrity, and responsiveness.
I would give them a gold rating every time.
Director, November 2023
From KLAS Research Survey
“
We chose Luma because of their speed to impact.
We were looking for a group who would co-design the patient experience with us and hit the ground running.”
“
The personal touch Luma brings has translated to better care for our patients.
We can provide that customized care that they need, 24/7.”
“
Luma has been so well received across the board at Phelps Memorial –
different departments come to me and ask how they can implement Luma into their workflows. Luma is streamlining our entire system.”
“
We’re bringing in and retaining patients using Luma, and promoting OrthoNebraska as a top choice for orthopedic care.
Reaching our referred patients quicker helps with the turnaround and the conversion rate–working with Luma has had a direct business impact for us.”
“
What I appreciate about Luma is that it is not a one-size-fits-all solution.
It consistently works behind the scenes, adapting to our specific needs. We understand that technology is constantly evolving, and having Luma as our partner allows us to adapt and change together.”
“
We see Luma as a core operating system for our key strategic objectives.
Luma’s execution and innovation is what we look for in a partner.”
The Patient Success Platform
See success for staff, patients, and your business — from bringing in new patients to keeping them coming back.
Trusted by 650+ healthcare organizations nationwide
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