Luma's Operational AI Saves 2MM+ Hours in 2025:
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Hi Sara, you've been referred to Dr. Rose at Hayes Valley Health. Schedule here: https://hayesvalleyhealth.com/schedule
Hi Sara, there's a sooner time available Friday 3/13 at 8AM for your appointment with Dr. Rose. Respond YES to book it.
👍 I’ll take it, thanks!
We'll see you Friday 3/13 at 8AM for your appointment. Complete your forms and pay here: https://hayesvalleyhealth.com/patient-forms
- Hi, this is Hayes Valley Health’s virtual assistant, how can I help you today?
- I would like to schedule a follow-up appointment.
- Great, I can help you with that.
SMOOTHER OPERATIONS, BETTER CARE
Helping healthcare organizations deliver more care
Luma drives better outcomes for patients, staff, and your system.
61 days
reduction in time to care on average
2-3 hours
saved on manual calls daily
47% increase
in revenue on average
Serving healthcare organizations across
The United States
Canada
The United Kingdom
Needing care is hard. Getting it should be easy.
Luma removes bottlenecks and friction from patient journeys – on both the front end and the back end. That means fewer delays and better outcomes.
Operational AI across four core areas of care:
- Access
- Engagement
- intake
- Payments
agentic access
From orders, to fax, to scheduling
Improve patient access and remove bottlenecks
- New patient acquisition
- Order orchestration
- Referrals
- Inbound & outbound faxes
- Rx refills
- Records requests
- Waitlist
agentic engagement
AI conversations + two-way messaging
Keep care moving, without communication barriers
- Omnichannel messaging
- AI-powered web chat
- Conversational AI
- Responsive, two-way outreach
- Patient-initiated conversations
- Two-way AI translation
agentic intake
Responsive, transparent intake
Ensures preparedness for patient visits
- Responsive intake forms
- Two-way patient and staff checklist
- Urgent care and walk-in wait times
- Clinic flow and check-in management
- In-clinic self-service
agentic payments
Eligibility + payments
Accelerate time to payments
- Eligibility verification
- Prior auth
- Payer intelligence
- Co-pay
- Past balance
- Reporting
Get to know Spark
Built on more than a decade of patient engagement and deep EHR integration expertise, Luma’s Spark is a healthcare-native AI core trained on real workflows.
The core of our Operational AI platform, Spark coordinates multiple AI capabilities and systems across products, agents, and workflows.
Deeply integrated with your EHR
Luma = Operational AI that’s
The staff time savings are significant, and our patients are getting quick answers and a better consumer experience.
Annie Wang
Digital Product Manager Banner Health
UAMS Automates 95% of After-Hours Calls with Luma’s Conversational Agent
UAMS's centralized call center faced a constant backlog of after-hours voicemails, which caused bottlenecks. Staff spent hours every day listening to and manually processing cancellation voicemails.
More access center bandwidth with Epic-integrated AI.
UAMS' centralized access center handles 1.2 million calls a year. But up to half weren't "true to task" calls that required a specialized agent. With Luma's conversational agent, UAMS sees:
- Fewer no-shows
- Less call center burden
- Agents focused on higher-complexity calls
- 800+ hours saved annually from after-hours cancellations alone (10K annual call volume)
INDUSTRY-LEADING SECURITY
An Orchestrated Healthcare Experience
One platform running every step, from first contact to follow-up care.
Attract new patients
Stand out from competitors and bring in more patients
Get patients ready
Remove friction from every visit.
Keeping them coming back
Retain patients and bring them back for preventive care.