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Featured stories

New AI Agents Run Patient Outreach and Book Appointments

Managing Flu Season Sick Visit Surges More Efficiently
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Video

Do More With Less in Healthcare: Why MEDITECH Teams Choose Luma

SCHEDULE OPTIMIZATION COMMUNICATION CLINIC FLOW MANAGEMENT

Do More With Less in Healthcare: Why MEDITECH Teams Choose Luma

Doing more with less is the new operating reality. Learn how community hospitals can stay competitive in big-system regions.

March 03, 2026

Doing more with less is the new operating reality. Learn how community hospitals can stay competitive in big-system regions.

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Meditech Integration That Works: Automate Scheduling, Cancellations & Waitlist

Meditech Integration That Works: Automate Scheduling, Cancellations & Waitlist

Staff don’t have to log into a separate reminder/scheduling platform and then re-do work in the EHR—the workflow stays tied to Meditech.
How One Rural Health System Reduced Busy Work and Protected Staff Capacity

How One Rural Health System Reduced Busy Work and Protected Staff Capacity

Reminder calls can overwhelm registration and access teams. How automation helps protect staff time and reduce “mind-numbing” work.
Phone Chaos to Self-Service: How Healthcare Teams Cut Call Volume with AI + Automation

Phone Chaos to Self-Service: How Healthcare Teams Cut Call Volume with AI + Automation

Call volume keeps rising, and staffing alone won’t solve it. Self-service scheduling, rescheduling, and cancellations is the fastest win.
Beyond Scheduling: Omnichannel Patient Access at Fisher-Titus

Beyond Scheduling: Omnichannel Patient Access at Fisher-Titus

"Luma is not just a scheduling tool. It engages the patient at every step of the way," says Linda Stevenson, CIO at Fisher-Titus.
Scaling High Call Volume with Better Service: Bingham Healthcare on Choosing Luma

Scaling High Call Volume with Better Service: Bingham Healthcare on Choosing Luma

When Bingham Healthcare started planning a centralized contact center, the staffing math created an “aha moment." The volume was real, and scaling headcount alone wasn’t the answer.
eClinicalWorks Customers: Why Luma

eClinicalWorks Customers: Why Luma

Hear from eCW customers about why they chose Luma.
Banner Health: Building an End-to-End Healthcare Operating System Takes the Right Partner

Banner Health: Building an End-to-End Healthcare Operating System Takes the Right Partner

"We were looking for a platform that would address the entire patient journey from front to back," says Jeff Johnson, VP of Digital Business and Innovation at Banner Health.
How North Florida Women’s Care Increased Scheduled Referrals 25% and Revenue $10K Monthly

How North Florida Women’s Care Increased Scheduled Referrals 25% and Revenue $10K Monthly

"We appeal to a younger demographic even more now because of our advancements with Luma."
How Village Dermatology's No-Show Rate Dropped to 0.5% With Luma's Smart Waitlist

How Village Dermatology's No-Show Rate Dropped to 0.5% With Luma's Smart Waitlist

"Luma's smart waitlist works in the background so whenever a patient cancels, we're able to fill that slot with minimal effort."
One Platform, One Maintenance Plan: How to Simplify Patient Access with Luma Health

One Platform, One Maintenance Plan: How to Simplify Patient Access with Luma Health

Patients now want an “Amazon-style” access experience. Consolidating tool to reduces vendor sprawl and maintenance overhead.
Why Luma: A Physician’s Perspective

Why Luma: A Physician’s Perspective

Featuring Dr. Brian Zack, Associate CMIO and Medical Director at University Hospitals.
UAMS Automates 95% of Calls with Navigator, Luma's Conversational AI Agent

UAMS Automates 95% of Calls with Navigator, Luma's Conversational AI Agent

"I love Navigator. Our outcomes have really exceeded what I expected," says Michelle Winfield-Hanrahan, Chief Clinical Access Officer, UAMS.
Rural Healthcare: Doing More With Less While Keeping Patients Connected

Rural Healthcare: Doing More With Less While Keeping Patients Connected

Healthcare leaders discuss what it takes to meet “big-system” expectations in a rural community, without big-system resources.
Customer Insights: Reducing No-Show Rates

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Featuring First Choice Health Centers
24/7 Patient Access at Northfield Hospital + Clinics: How Luma Navigator Handles Calls After Hours

24/7 Patient Access at Northfield Hospital + Clinics: How Luma Navigator Handles Calls After Hours

"Our patients have access to us whenever they want." Debbie Outhoudt, Project Manager, Northfield
Fax Transform Revolutionizes Fax Processing at DENT Neurologic Institute

Fax Transform Revolutionizes Fax Processing at DENT Neurologic Institute

"Other departments are freaking out, they're so excited to start using it immediately," says Emily Smythe, Manager of Quality & Analytics.
How Phelps Memorial Health Center Saves 35+ Hours a Day with Fax Transform

How Phelps Memorial Health Center Saves 35+ Hours a Day with Fax Transform

"Luma's Fax Transform really changed the game for us, " says Kurt Schmidt, Director of EHR.
How Northfield Eliminated the Last Manual Workflow in Healthcare with Fax Transform

How Northfield Eliminated the Last Manual Workflow in Healthcare with Fax Transform

Northfield Hospital & Clinics takes on one of healthcare’s most stubborn challenges — the fax machine. Hear how their team is using Luma Health’s Fax Transform to automate referral intake, eliminate wasted paper, and free staff from hours of manual work.
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