When patients know what to expect for payment, they can plan for their appointments. That transparency is an important part of how we serve our patients.”
Sarah Just
Corporate Director of Administrative Operations, Horizon Health Services
RESULTS
94% of patients check in before visits at Metro Vein Centers
RESULTS
120K in annual pre-visit payments at Horizon Health Services
RESULTS
10+ minutes saved per patient at Beal Wellness
Powered by Stripe
Luma processes payments using Stripe, the world-leading payments platform used by companies across industries and trusted for its security and fraud prevention.
Let patients pay whenever and however they want
More options for patients to pay mean more copays and balances collected, without your staff tracking them down.
From SMS outreach
From an agentic conversation
From the pre-visit prep checklist
From an ad-hoc request
On an in-clinic tablet
Using Apple Pay or Google Pay
AI rev cycle automation, from eligibility to copay
Luma can read copay and balance amounts from your EHR, run a real-time eligibility check, or apply a set amount, whether that's a fixed copay or a flat fee like a lab charge.
No matter the source, your staff avoid switching between screens and manually following up.
Your EHR
Luma syncs copay and balance amounts from your EHR (even without a separate eligibility check) and charges them through LumaPay.
An eligibility check
Luma verifies coverage in real time and sets the copay from the result.
A set amount
For visits with a fixed copay or a flat fee, staff set the amount once and Luma applies it.
See it in action
We’d love to discuss your financial workflows and how Luma’s end-to-end AI platform improves efficiency and revenue. Get in touch to book your personalized walkthrough.
How it works
Luma reads what each patient owes from your system, then gives patients ways to pay at each step of the visit. As patients pay early, from a reminder, or at the kiosk, every payment posts back and open balances update on their own.
Smart copays and balances
Luma pulls the amount due in advance, or helps staff determine a copay with AI based on insurance. Patients see what they owe and can pay upfront, so less is left to collect at the front desk.
Easy mobile payment
Patients can quickly pay from their prep checklist or a reminder, using card, Apple Pay, or Google Pay. In the clinic, they can use their phones or a card reader at the kiosk.
Automated balance follow-up
Some balances go unpaid after the visit. Luma sends automated reminders for outstanding balances, so staff don’t need to call.
Hassle-free payment posting
Every payment posts back to your system automatically. Staff don't need to match payments by hand, and records stay current no matter when or how the patient paid.
Financial summary report
See and download balance summaries, activity, fees, and total payouts for any date range.