Navigator

If you have any questions about these product specifications, please reach out to support@lumahealth.io.

Navigator, a patient-facing conversational AI agent solution driven by Luma’s AI, Spark, takes the reins to accept inbound calls to your organization. With Spark’s tools, Navigator can understand patients’ intent and requests, offer information or follow-up actions, and adapt to carry on natural conversations. Navigator handles inbound calls, even after hours, to free up staff’s time and allow them to focus on more complex tasks.

The functionality described in this document is native functionality available within Luma. Any functionality or capabilities that your organization might want or need that isn’t outlined here may be subject to a Statement of Work. For more information, refer to the Statement of Work document.

 

Core Functionality

Feature	Description
Monitoring table	Filter the table to show Navigator sessions in your account, including the patient who called and the session’s outcome and status.
Navigator Agent table	Filter the table to show all agents active in your account, the channels they operate over, and what skills they’re configured for.
Review transcripts in the Navigator Hub queue	Review ongoing Navigator sessions.
Review transcripts in the patient profile	Review previous and ongoing Navigator sessions with a specific patient.
Configure a Navigator Agent	Add an agent to your account and determine the phone numbers it operates over, the language and voice used, default greeting and farewell messages, and where and when it transfers calls.
Preview a Navigator Agent	Preview an agent’s activity in a session before making it live for patient access.