The University of Arkansas for Medical Sciences (UAMS), Arkansas’s only academic medical center and Level I trauma center, relies on its centralized contact center as a key hub for patient access. But like many health system contact centers, UAMS’ call center was overwhelmed with manual tasks.
With Navigator, UAMS solved a key pain point for the contact center — after-hours calls from patients needing to cancel appointments. Now, they’re seeing results like these:
- 95% of inbound calls to after-hours line are automated
- 800+ fewer call center hours spent processing cancellations annually
- Nearly 10,000 calls handled annually without staff intervention
Want to learn more? Book a quick call with a Luma + Epic expert.