Standout patient healthcare experience
Higher revenue and margins for your system
Efficient, empowered health system staff
Agent sees patient is due for a colonoscopy
Channel: Voice
Agent calls, books procedure with patient
Channel: Ongoing agentic chat
Patient asks agent where to find prep materials
Channel: Ongoing agentic chat
Patient asks clinical question, routed to staff
Procedure completed
Channel: RCS with survey
Patient rates pain low in post-procedure survey
Patient need an ortho consult
Channel: Voice
Confirms active coverage before booking
Channel: Voice
Schedules appointment with patient
Channel: SMS
Texts patient intake forms
Channel: SMS
Collects co-pay pre-appointment
Appointment confirmed
Patient is referred to dermatology specialist.
Extracts and classifies referral data.
Matches referral to the correct patient in the EHR
Kicks off the referral workflow
Channel: Voice
Calls patient to schedule appointment with specialist
Appointment scheduled
Testimonial Section
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We were looking for efficiency, and we found it with Luma’s AI. It frees up valuable time for our staff to focus on more critical tasks.”
Michelle Winfield-Hanrahan, BSN, MHA, MSN
Chief Clinical Access Officer and Assistant Vice Chancellor of Access
We were looking for efficiency, and we found it with Luma’s AI. It frees up valuable time for our staff to focus on more critical tasks.”
Michelle Winfield-Hanrahan, BSN, MHA, MSN
Chief Clinical Access Officer and Assistant Vice Chancellor of Access
We were looking for efficiency, and we found it with Luma’s AI. It frees up valuable time for our staff to focus on more critical tasks.”
Michelle Winfield-Hanrahan, BSN, MHA, MSN
Chief Clinical Access Officer and Assistant Vice Chancellor of Access