KCA Neurology Speeds Up Referral Turnaround with Luma’s AI

As a specialty practice in the competitive Nashville market, KCA Neurology relied heavily on new patient referrals to fuel growth. But as referral volume grew, the fax backlog grew with it. On a typical day, the backlog reached up to 200 faxes.

“We were losing patients and revenue to referral scheduling delays,” said Ernie Campbell, CEO at KCA Neurology. “Getting referrals moving was a top business priority.”

With Luma’s Fax Transform, KCA automated nearly the entire referral workflow. Fax Transform writes information directly into eClinicalWorks, reaches out to patients to schedule, and routes only incomplete referrals to staff. What once consumed most of two employees’ workdays now requires only a few minutes of staff attention each day. KCA’s backlog is also 90% smaller, so referrals aren’t lost to delays.

• 2,200+ faxes handled each month, saving a full FTE’s time
• 90% reduction in fax backlog, from up to 200 on a typical day to nearly zero
• 132+ hours saved monthly

Learn more about Luma’s Fax Transform AI and book a call with Luma’s AI experts.