Banner Health’s Conversational AI Agent Cuts 70% of Staff Inbox

With Banner Health’s backlog of patient questions about imaging visits, patients waited hours or even overnight for answers to simple questions like “where should I park?” But with Luma’s conversational AI, patients get answers in real time, and are intelligently routed to a staff member to continue the conversation if needed.

“The staff time savings are significant, and our patients are getting quick answers and a better consumer experience,” said Digital Product Manager Annie Wang.

• 70% less manual message triaging
• 2,300+ conversations handled completely with AI in one year
• 6 hours sooner responses for patients, on average

Learn more about Luma’s Navigator and book a call with Luma’s AI experts.