Tandem Health initially believed they had a big no-shows problem, but discovered that communication barriers were to blame as patients and staff struggled with phone tag. Now, patients can self-service and staff are no longer left manually tracking cancellations.
“Luma lets us manage appointments in real time, so our staff and clinicians can keep their day moving,” said Chief of Population Health Rob Bailey.
- 1,100+ patients self-reschedule annually
- 110 patients reschedule after-hours every month
- $450k in additional appointments annually with 3% more appt capture (+9,000)
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