Northfield Hospital + Clinics Cuts Fax Time by 250+ Hours Monthly with AI

Fax handling had become a major source of operational drag at Northfield Hospital + Clinics. Manual printing, scanning, and document routing slowed follow-up on referrals, prescriptions, and lab requests. By introducing AI-powered fax automation, Northfield reduced fax handling time by 90% and reclaimed hundreds of staff hours every month. Incoming e-faxes are automatically parsed and routed to the right teams, removing manual handoffs from the process.
“Our medical records clerk came to me wondering if she was doing something wrong because it felt so easy,” said Debbie Oathoudt, IT Project Manager at Northfield. “The time savings added up quickly, and we’re now able to absorb faxes from other clinics.”

• 90% less fax handling time for staff
• 250+ staff hours saved every month
• 3,000+ faxes processed every month

Learn more about Luma’s Fax Transform AI and book a call with Luma’s AI experts.