Remind patients to pay, then collect payments via forms, 1:1 chat or the EHR.
Verification (Coming soon)
Reduce financial risk, increase revenue and streamline staff workflow with real-time insurance eligibility verification.
Eligibility (Coming soon)
Electronic prior auth and a guided workflow that auto-fills payer data makes sure patients are ready for care when they arrive.
Estimates (Coming soon)
Offer patients billing transparency with estimates at scheduling.
Have text-first conversations anywhere, anytime
Conversational Messaging
Patient-initiated texting
New and existing patients can start the conversation with your organization.
Broadcast
One-to-many outreach lets you update patients about closures, tell them about new service lines, or remind them about due care.
Feedback and reputation management
Patients are automatically encouraged to share feedback, helping you improve and boosting positive online reviews.
Secure patient-provider chat
Providers securely two-way chat with patients, web-to-text.
Multilingual messaging
Let patients engage with their care in 20+ languages, including Spanish, Mandarin, Bengali, and Khmer.
Guide patients and prepare them for care
Operational and Clinical Forms
EHR Forms™
Intake data – new patient packets, prior auths, consents, and more – flows directly to your EHR via open standards and CCDA exchange.
Mobile check-in
Mobile check-in simplifies appointment day: patients text when they arrive, get updates from staff members, complete forms, and even video chat with staff or providers.
Patient intake
Online, mobile-first patient intake makes appointment day simpler for patients and gives providers information ahead of time.
Health risk assessments
Patients can automatically get the right health screenings and assessments – for example, for cancer or diabetes risk – via HIPAA-compliant text or email. Responses are stored in your EHR.
THE PATIENT JOURNEY TOOLKIT
Understand and analyze the patient journey
Overview and detail reports
Patient Success Dashboard
Luma in Your EHR
Patient Journey View
Data warehouse and business intelligence
LumaBot™
24/7 web concierge
The entire Patient Success Platform, bot-sized
Customizable chat flows in English, Spanish, and Portuguese
EHR integration means more informed conversations and no double-documentation
I see the art of the possible.”
AVP, Patient Access Transformation Officer