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Luma Health Announces LumaBot™, Enabling Actionable Conversations Between Patients and Their Providers

March 7, 2022 Miami Beach, FL

LumaBot brings full Luma Health platform capabilities and EHR integration to healthcare providers’ websites, empowers patients via web chat

Luma Health, the most complete patient engagement platform, today at the ViVE 2022 conference launches LumaBot™, its actionable, EHR-integrated web-based chatbot. LumaBot empowers patients to take the next step in their healthcare and free up providers and staff from phone calls.

“When we saw LumaBot, we immediately knew it was what we needed to provide a more modern, omni-channel experience to our patients,” said Jason Korlaske, Director of Practice Management at Anchorage Neighborhood Health Center.

LumaBot is powered by Luma Health’s full Healthcare Engagement Engine™, enabling patients to schedule appointments, submit requests such as medication refills, complete screenings and intake paperwork, and more. It is integrated with 80+ EHRs and writes details like appointment changes and form responses directly back to the EHR to save staff time.

“We designed the experience that we all want as patients — no jumping through hoops, waiting on hold, or spending time with a chatbot that has a cute name but doesn’t understand you,” said Angie Shin, Senior Product Manager at Luma Health. “Patients want a simple way to get to the next step in the care journey, and LumaBot provides that.”

LumaBot comes ready for use out of the box with the Bot Library, a set of pre-built chat flow templates available in English, Spanish, and Portuguese. It also allows fully customizable chat flows and language support. Any workflow supported across the Luma Health platform will be available in LumaBot. Luma Health users see the platform as the “Swiss Army knife of communication,” and LumaBot’s powerful web presence further extends the platform’s flexibility across settings.

“The beauty of the Healthcare Engagement Engine is the ability to design workflows for unique use cases using more than 25 out-of-the-box solutions and our underlying platform,” said Aditya Bansod, Luma Health’s co-founder and CTO. “LumaBot is an extension of that engine in a bot-sized package, so it’s incredibly powerful out of the box and can also be customized for unique customer needs.”

LumaBot includes:

  • Bot Library: Pre-built chat flow templates supporting a variety of use cases.
  • Bot Builder: An easy-to-use chat flow builder allowing completely custom conversational flows based on an organization’s unique needs and patient populations.
  • Support for English, Spanish, and Portuguese.
  • Customizable branding to incorporate LumaBot seamlessly into healthcare organizations’ websites.
  • Integration with the EHR to pull information about a patient based on their chat answers, keeping staff and clinicians up to date when calling the patient back.

TIM COX | on behalf of Luma Health |

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