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Mile Bluff Medical Center sits within an hour of several competing health systems. The team works hard to keep specialty care close to home. But getting patients from referral to appointment meant up to three phone calls, then a mailed letter. That follow-up pulled schedulers away from patients calling in to book care.

Today, Luma coordinates referrals so schedulers can focus on patients who need personal assistance.

“Patients get a text with a link to self-schedule,” said Janie Jones, Patient Access Manager at Mile Bluff Medical Center. “Our schedulers aren’t spending their time trying to track people down.”

Learn more about referral management at Luma and book a call with Luma’s AI experts.

When staff have many patients to get to care at once, Luma’s clinic experience helps them stay on track. Drag-and-drop clinic flow management and all-inclusive prep checklists make it easy to see which patients are ready for care. Patients self-serve via kiosk, phone, or QR code.

Learn more about patient intake at Luma, or book a demo.

As a specialty practice in the competitive Nashville market, KCA Neurology relied heavily on new patient referrals to fuel growth. But as referral volume grew, the fax backlog grew with it. On a typical day, the backlog reached up to 200 faxes.

“We were losing patients and revenue to referral scheduling delays,” said Ernie Campbell, CEO at KCA Neurology. “Getting referrals moving was a top business priority.”

With Luma’s Fax Transform, KCA automated nearly the entire referral workflow. Fax Transform writes information directly into eClinicalWorks, reaches out to patients to schedule, and routes only incomplete referrals to staff. What once consumed most of two employees’ workdays now requires only a few minutes of staff attention each day. KCA’s backlog is also 90% smaller, so referrals aren’t lost to delays.


Learn more about Luma’s Fax Transform AI and book a call with Luma’s AI experts. 

Serving more than 250,000 patients each year, Sun River Health is one of the nation’s largest Federally Qualified Health Centers. Every week, thousands of patients call its centralized contact center, and staff were stretched thin—especially bilingual staff supporting the nearly half of patients who speak Spanish. The challenge became even greater after hours, when the overnight team lacked Spanish-language support.

Rather than treating every patient call the same, Sun River redesigned its contact center around the complexity of each request. Navigator now handles routine requests in English and Spanish, allowing trained staff to focus on patients who need more specialized support. Navigator also provides always-on multilingual coverage, helping Sun River expand after-hours access while making staffing fluctuations easier to manage.

“Navigator helps our agents spend more time with the patients who need us most,” said Diana Velez, VP of the Contact Center at Sun River Health.

Learn more about Navigator, Luma’s Conversational AI Agent, and book a call with Luma’s AI experts.

Drive volume to the service lines that create the most revenue. Patient Pipeline gives you visibility into your scheduling data, your competitors, and your biggest opportunities. From there, a pinpointed ad strategy surfaces open slots directly to the patients looking for them.

Learn more about Patient Pipeline here, or let us know you’d like a personalized demo at info@lumahealth.io.

Your specialty visits and new providers are too valuable to be left unbooked while patients are looking for care. Patient Pipeline connects targeted Google Ads to Epic open scheduling, surfacing the openings you want to fill directly to the patients who need them. Robust reporting shows you exactly where you have the most opportunities compared to competitors.

Learn more about Patient Pipeline here, or let us know you’d like a personalized demo at info@lumahealth.io.

Luma’s Document Flow and Order Management agents
keep operations moving and care on track – without key
information going stale or manual follow-ups eating up
days of staff time. From boosting referral conversion to
preventing denials and delayed care, Luma intelligently
applies your business logic and integrates with the EHR to
get information out of work queues and into real workflows.

Luma’s omnichannel conversational AI agent helps patients move to the next step without dead ends or added staff work. From changing appointments directly in the EHR to proactively reaching out about care gaps, Luma uses EHR integration and your business logic to speed up operations and help you care for more patients.

Luma integrates with MEDITECH to improve outcomes for health systems across the United States, Canada, the UK, and the Caribbean. In this resource, see a few stories from Luma + MEDITECH users active within the MUSE community.

A powerful feature within Luma’s Insights Center designed exclusively for admins, the new Executive Summary showcases your organization’s ROI. By inputting key metrics like average appointment value and staff time, you can customize your ROI data to reflect your unique business outcomes with Luma.

Make the most of staff time and create more successful patient journeys with actionable data. Insights Center’s patient
behavior insights, visibility into the “true time” providers spend with patients, and more make it easy for any role –
no matter how reporting-savvy – to understand your organization’s opportunities to better utilize providers or
make changes to the patient journey.

Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.

Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.

Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?

We surveyed 130 Oracle organizations about their patient access processes. The results show that accessing care hasn’t changed much since 1994.

Caregivers look for pediatric providers they can trust, often seeking long-term health partnerships for their families.

Easy, text-first access to these trusted providers is a must. Making access to care seamless and simple, creates loyal patients, builds your brand, and streamlines staff workflows.

Proven practices for better patient experiences | Backed by 700 million data points from Luma Bedrock

Making access to care seamless and simple creates loyal patients, builds your brand, and streamlines staff workflows.

Get patients in sooner with EHR-integrated scheduling reminders and referred patient outreach.

Turn your complex cardiovascular workflows into a simple patient experience.

Drive revenue, improve outcomes, and create loyal patients with EHR-integrated, seamless workflows for both patients and staff.

Luma works with athenahealth to supercharge your operations, automatically driving improved reach and access to care.

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

 To stay competitive in a crowded market, it is crucial to quickly get patients in the door for care. 

 Luma meshes with your unique workflows and integrates with your Veradigm PM to enhance your organization’s goals. 

Want to learn more? Book a quick call with a Luma + Veradigm expert.

Luma works with Epic to supercharge your operations, automatically driving improved reach and access to care.

Want to learn more? Book a quick call with a Luma + Epic expert.

Want to learn more? Book a quick call with a Luma + Oracle Health expert..

Luma integrates with your eCW EHR to enhance your organization’s goals.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

Have you been longing for a single platform that integrates well with MEDITECH Expanse for patient access, communications, and readiness, instead of having to move in and out of your EHR for various solutions?

Meet Luma Health.

Luma Health is a MEDITECH Alliance Partner that has co-developed many of the bi-directional APIs alongside MEDITECH so that your staff can stay in the EHR whether it’s for patient self-scheduling or intake forms. And our easy platform allows for a consumer experience, not just for providers, but for your patients too.

If you aren’t offering your patients a concierge experience, they’re going to go somewhere else. Don’t let that happen. Prevent patient churn and staff burnout with the Luma Health platform, which connects every touch point in MEDITECH Expanse to deliver an easy convenient experience.

You’ve got the bedside manner covered, let us take care of the rest.

Not sure where to start? Download our 3 tips for creating a digital front door that patients who use MEDITECH actually love.

Want to learn more? Book a quick call with a Luma + MEDITECH expert.

Luma Bedrock was designed to provide a strong, data-backed foundation for your patient communication workflows.

This resource shares more about Bedrock, as well as select insights and recommendations to guide more patient success at your organization, no matter your current tech stack.

Luma automates your unique workflows in Expanse to improve access to care for patients, increase efficiency for staff, and capture more revenue for your organization.

Luma is an active member of the MEDITECH and MUSE communities, and an inaugural MEDITECH Alliance partner that co-developed bidirectional APIs with MEDITECH. Luma offers patient self-scheduling, waitlist, staff queue management, AI-powered fax processing, appointment prep and insurance verification, bi-directional patient intake, and much more — all integrated with MEDITECH Expanse.

Say hello to MEDITECH + Luma.

Want to talk with us?

Meeting patients where they are requires knowing how, when, and where they engage with their care. Luma Bedrock™draws on more than 700 million data points and years of hands-on work with healthcare organizations like yours.

The result: actionable best practices to help you and your patients be more successful.

Text-first reminders to complete intake forms, digital form completion and insurance card upload, and contactless check-in let patients skip the waiting room.

Imagine your EHR workflows automatically driving improved reach, access to care, and health outcomes for all your patients and not-yet-patients.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

Drive revenue, improve outcomes, and create loyal patients with EHR-integrated, seamless workflows for both patients and staff.

In today’s competitive market, it’s more important than ever to set yourself apart, highlighting the innovative research and care of your academic medical center.

Designed to meet the needs of a diverse patient population, Luma enables you to seamlessly reach patients, keep them on the schedule, and ultimately provide them with the best possible care.

Gain patients more efficiently and keep them coming back, with less work for your staff. Meanwhile, your revenue and quality measure scores go up.

Make connecting referred patients with your specialists simple with text-first, EHR-integrated outreach.

Go beyond reminders to make your patients – and your business – more successful.

Luma’s web-based, actionable chatbot helps patients get to the next step without phone calls.

Luma connects and orchestrates the patient journey and operational workflows.