At Rockbridge Area Health Center in rural Virginia, older patients need to be seen for multiple labs or providers in a single day. That means a high volume of complex faxes, and RAHC relied on outsourced manual labor to process them.

Now, RAHC has transitioned away from outsourced labor after cutting manual fax time in half with Luma’s Fax Transform.

“Luma’s promise is long-term sustainability,” said Brian Pins, Associate Director of Operations. “We’re able to cut costs, and the AI continues to become more efficient over time.”

• 3,000+ faxes processed each month
• 50% faster fax processing
• 1 third-party staffing agency eliminated

Learn more about Luma’s Fax Transform AI and book a call with Luma’s AI experts.

Fax handling had become a major source of operational drag at Northfield Hospital + Clinics. Manual printing, scanning, and document routing slowed follow-up on referrals, prescriptions, and lab requests. By introducing AI-powered fax automation, Northfield reduced fax handling time by 90% and reclaimed hundreds of staff hours every month. Incoming e-faxes are automatically parsed and routed to the right teams, removing manual handoffs from the process.
“Our medical records clerk came to me wondering if she was doing something wrong because it felt so easy,” said Debbie Oathoudt, IT Project Manager at Northfield. “The time savings added up quickly, and we’re now able to absorb faxes from other clinics.”

• 90% less fax handling time for staff
• 250+ staff hours saved every month
• 3,000+ faxes processed every month

Learn more about Luma’s Fax Transform AI and book a call with Luma’s AI experts.

Phelps Memorial takes its mission as a critical access hospital in rural Nebraska seriously, where many patients can’t afford delays in care. With limited staff and visiting specialists with intermittent availability, every day counts. But those days were being lost to time spent manually processing faxes.

Phelps deployed Luma’s Fax Transform, which automates every step of the previously manual fax process. Now, staff handle faxes in minutes instead of over an hour daily.

• 400+ faxes processed every month
• 85% less time on faxes
• 1 hour saved every day for Phelps’ HIM team
  

Want to learn more? Book a quick call with a Luma + MEDITECH expert.

DENT Neurologic Institute is the largest private outpatient neurology center in the United States, and sees many of its patients for life. The growing demand for DENT’s services means that even with a robust digital front door and automation, “we get around 1,500 faxes a day,” said Emily Smythe, EMR & Technology Systems Manager. “And this isn’t unique to DENT – faxes are something we just can’t get away from in healthcare, from referrals to prior auth requests.”

Each fax took up to 10 minutes for staff to manually process, so the backlog only continued to grow. Meanwhile, each fax in the queue represented delayed care and revenue. “We were thinking of hiring more staff just to handle the backlog,” said Smythe. “But we didn’t want to just throw more people at the problem.” With Luma’s Fax Transform, AI processes faxes, routes them appropriately, and kicks off workflows like referral management. DENT sees outcomes like:

• – 15x more faxes processed each day, cutting down on the backlog and getting important faxes like Rx refills and referral requests to the right place faster.
• – 2 weeks sooner processing for faxes in the queue — and 2 weeks sooner care for patients.
• – 70% faster fax processing, so staff can focus on face-to-face interactions with patients over rote fax approvals.