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Solutions for Health Systems


 We make that easier with innovative technology.

We help Health Systems communicate more effectively and efficiently to improve care quality and patient outcomes across all areas of care. Our experience and extensive knowledge of evolving healthcare challenges makes Luma Health a preferred partner among Health Systems like yours.

  • We help Health Systems achieve the best possible outcomes for patients
  • Our technology helps deliver quality care at every touchpoint.
  • We specialize in helping Health Systems operate efficiently, at capacity

Luma Health Is Trusted to Drive Efficiency, Care Quality, and Patient Outcomes

The largest non-profit hospital system in the U.S. partners with Luma Health

Luma Health supports 2 of the top 10 academic health systems in the U.S.

Overcoming Care Delivery Obstacles While Improving Efficiency

 COVID-19 is changing how organizations deliver care and how patients access it. What hasn’t changed is the need for efficiency, quality, and optimal outcomes across the entire patient journey. We’ll help you meet these demands.

Operating at Capacity

It’s estimated that the average hospital must run at 110% of previous capacity continuously for six months to recover lost patient volume. Luma Health offers strategies you can use to efficiently deliver more (and better) care to more patients.

Providing Patients Quality Care at Every Touchpoint

Even before COVID-19, it took coordinated efforts to deliver quality care and meet patients’ needs across the care continuum. We offer best practices and solutions to help you digitize the healthcare delivery process from beginning to end.

Improving Patient Outcomes

Achieving optimal health outcomes is important to patients and your organization. So is preventing hospitalizations and readmissions. Luma Health has tips and tools for monitoring patients, following up after hospitalizations, and routinely checking in with patients between visits. 

Enabling Efficient End-to-End Coordination of Patient Care

You can put Luma Health’s Total Patient Engagement™ Platform to work across your entire health system.  

Primary Care and Urgent Care

Specialty Clinics

Hospitals and Emergency Rooms

Clinical Laboratories


Innovative Solutions for Health Systems and Hospitals

Luma Health’s end-to-end solution gives you tools to improve access to care as COVID-19 drives healthcare toward a new normal.

Telehealth Visits

HIPAA-compliant virtual visits offer a safe and convenient way to provide care without disruption.

Contactless ER

Telehealth functionality allows you to virtually route patients to the appropriate care setting to alleviate stress and minimize contact in emergency rooms.

Patient Screening Surveys

Screening surveys identify COVID-19 exposure risks and route patients to the appropriate care setting.

Patient Monitoring Surveys

Surveys allow you to monitor patients remotely to determine if they are experiencing health issues.

Patient Feedback Surveys

Feedback surveys help capture patients’ perspectives on care, while driving higher HCAHPS scores.

Patient-Centric Chat

Two-way chat engages patients, and quickly connects healthcare providers to coordinate care.

Broadcast Messaging

Automated messaging enables you to reach all of your patients, or specific groups of patients, in 20+ languages.   

Preventive Care Scheduling

EHR data triggers automatic, self-scheduling for patients due for preventive exams or screenings.

Appointment Reminders, Refill, and Waitlist

Automated outreach helps recall and reschedule patients, while filling cancellations with waitlisted patients.

Chronic Care Education

Educational content distributed to patients through a cadence of communication for ongoing support.

Notifications for Lab Results and Medications

Automated alerts notify patients about the status of lab tests and the availability of prescriptions for refill and pickup.

Zero Contact Check-In

Digitize check-in procedures and complete patient intake forms electronically to maintain social distancing.

Zero Contact Waiting Room

Leverage seamless workflows to allow patients to wait from virtually anywhere.

Quantifiable Efficiency, Quality, and Outcomes Improvements for These and Other Health Systems

UCSF Health Center

Streamlined care team workflows and generated more revenue by strategically increasing appointment slot utilization

Cook County Health

Increased patient engagement with automated, text-first communication

Salud Family
Health Centers

Improved patient access with texting and automated appointment scheduling

 Luma Health’s solution is quick to implement. Get started today.