Mile Bluff Schedules 90% of Eligible Referrals Without Staff

Mile Bluff Medical Center sits within an hour of several competing health systems. The team works hard to keep specialty care close to home. But getting patients from referral to appointment meant up to three phone calls, then a mailed letter. That follow-up pulled schedulers away from patients calling in to book care.

Today, Luma coordinates referrals so schedulers can focus on patients who need personal assistance.

“Patients get a text with a link to self-schedule,” said Janie Jones, Patient Access Manager at Mile Bluff Medical Center. “Our schedulers aren’t spending their time trying to track people down.”

• 90% of eligible referrals converted to scheduled appointments
• 200+ referred patients scheduled per month, on average
• 15+ staff hours saved monthly

Learn more about referral management at Luma and book a call with Luma’s AI experts.