The southern middle Tennessee area that Maury Regional Health (MRH) serves is very competitive, with many healthcare options for patients. Although these healthcare consumers have many choices, patients vary widely in terms of their diversity and socioeconomic status, directly impacting their access to healthcare. MRH’s goal is to ensure high-quality, equitable healthcare access, with an easy-to-use, consumer-grade experience for all patients.

A text-first consumer self-service approach – deeply integrated with MRH’s Oracle Health EHR – was part of MRH’s strategic imperative to drive growth and serve more patients in their competitive healthcare market. With Luma, MRH sees outcomes like:

• 155 call hours saved within one year with patient self-scheduling
• 33 days saved on average for patients who opt in to waitlist offers
• $500K in revenue captured from prevented no-shows within one year

-$138M captured in appointment revenue within one year of deploying Luma scheduling
-$38K delivered within first year of automated appointment rescheduling
-74% of endocrinology patients used automated appointment rescheduling workflow instead of canceling their appointments

Want to learn more? Book a quick call with a Luma + Epic expert.

• – 72% of intake forms completed pre-appointment 
• – $327,300 additional revenue in three months with Luma
• – Reduced no-shows by approximately 6,000 visits/year

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

• -204+ medication refill requests have been sent in a three month period
• 86% fewer daily calls to call center 
• -38% increase in portal adoption

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

• – 54% reduction in no-show appointments 
• – 46.94% increase in Remote Monitoring Program participation
• – 30.54% of Luma scheduled appointments are booked outside of regular clinic hours

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

• – 42.41% of waitlist offers filled 
• – 21% fewer no-shows
• – $125k gained in revenue from Smart Waitlist

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-7.5 hours of staff call time saved each day

-158% increase in patient feedback responses

-22,682 patients received recall reminders in one year with Luma

Want to learn more? Book a quick call with a Luma + Epic expert.

-107% increase in form completion rate

-Over 4,000 patients a month receive broadcast messaging

-Diabetes prevention program patient engagement increased by 300%

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

• -94% of patients complete intake forms digitally
• -287 hours saved each month with patient intake 
• -10k pieces of paper eliminated each month with digital workflow

Want to learn more? Book a quick call with a Luma + athenaHealth expert.

-1 in 3 patients on the waitlist opted for an earlier appointment time

-0.52% no-show rate with Luma reminders

-97% Net Promoter Score

-$1.8 million estimated additional revenue from automated/online scheduling 

-1,500+ Tenafly Pediatrics patients book online every month 

-92.82 Net Promoter Score

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-Over 90% of Phelps Memorial patients confirm their appointment with a Luma reminder.

-84% of patients who receive intake forms from Luma complete them ahead of their appointment.

-Phelps Memorial reaches over 98% of their patient population using Luma outreach.

Want to learn more? Book a quick call with a Luma + MEDITECH expert.

-Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist

-$1.8 million saved from prevented no-show appointments

-50% drop in abandoned calls

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

60% of referred patients booked an appointment using Luma.

With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes.

Maury Regional Health reduced no-shows by 66% while doubling appointment volume. 

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

-Ryan Health reaches patients in 35+ different languages using Luma.

-73% of patients respond to reminder messages sent in Spanish.

-Better schedule utilization increased revenue by more than $300,000 within six months.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-With Luma, 78% of GRMG patients respond to messages and appointment reminders.

-45% of manual outreach work has been eliminated.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

Reducing no-show appointments with Luma saves LEC an average of $12,500 per month.

Cook County Health manages communication across 300+ locations and 1,500+ providers using Luma.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

-CRH has reduced no-shows by more than 40%

-CRH staff saves an average of more than 1,052 hours per month that they can now spend face-to-face with patients.   

Want to learn more? Book a quick call with a Luma + Epic expert.

Mississippi Urology Clinic fills 45% of appointment offers with Luma.

Want to learn more? Book a quick call with a Luma + Veradigm expert.

Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews

Want to learn more? Book a quick call with a Luma + Epic expert.

Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

With Luma, 1 in 3 lost leads returned to become Optima patients.

GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.

-With Luma, 38% of newly attributed patients made a care appointment.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online.

-92% of overnight stay patients recommend OrthoNebraska via automated requests for feedback – a 20% difference from the national average.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

Research participants completed 22.8% more surveys with Luma than with app reminders alone.

Montefiore improves patient experience from the digital front door through the entire care journey.

Want to learn more? Book a quick call with a Luma + Epic expert.

Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.

-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.

Want to learn more? Book a quick call with a Luma + eClinicalWorks expert.

-Kelsey-Seybold Clinic reaches an average of more than 200,000 unique patients each month with Luma Health.

 -On average, nearly 60% of patients respond to customized care reminders.

Want to learn more? Book a quick call with a Luma + Epic expert.

Providing a digital experience is a must for Banner Health to meet the expectations of patients.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

With Luma text reminders, Franciscan Health sees a nearly 70% click-through rate – about 50% more than emails.

Want to learn more? Book a quick call with a Luma + Epic expert.

Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.

Want to learn more? Book a quick call with an expert.