As the largest Planned Parenthood affiliate in the U.S., Planned Parenthood Mar Monte provides sexual and reproductive healthcare to more than 300,000 people each year across California and Nevada, with a contact center available seven days a week to schedule appointments and answer patient questions. But staffing weekends meant starting the busiest part of the week with fewer people available.
Planned Parenthood Mar Monte now uses Navigator to extend patient access beyond business hours without staffing the contact center on weekends. Patients can schedule appointments and get answers to routine questions even when the contact center is closed.
“Navigator lets us be there for patients after hours while keeping our staff focused on the times when demand is highest,” said Katherine Schott, VP of Patient Services at Planned Parenthood Mar Monte.
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