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Bridging the Digital Disconnect: Data-Driven Recommendations from Luma Bedrock™
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FQHC
Reaching more of your community
Create a competitive experience – with less time and fewer resources – to bring in more patients. With Luma, you can reach patients no matter where they are in their journey, what language they speak, or what communication channel they prefer.
“As a federally qualified health center, we need to serve as many patients as possible while reducing strain on our staff. Luma has empowered our patients to self-serve.”
Evelin Manzanares | Chief Operating Officer
The Patient Success Platform for FQHCs
Offer an equitable, competitive healthcare experience
Fulfill your mission with fewer resources using EHR-integrated, text-first workflows for both patients and staff.
Integrated with your EHR + key systems
Integration with your EHR (eClinicalWorks, MEDITECH, and many more) takes work off your staff. Workflows connected to key systems of record, such as Azara Healthcare, help reach more patients with fewer manual calls.
Designed for staff ease
From attributed patient outreach, to patient self-scheduling and 24/7 waitlist offers, your patients get the access they need without staff switching tools or relying on manual calling.
Pre-built FQHC workflows
Data-driven best practices from Luma Bedrock™ guide expert-led, FQHC-specific implementations. Pre-build FQHC workflows meet your patient population's unique needs.
Success at every level
Convenient digital access for all patients creates more efficiency and keeps your organization competitive.
Searching for care
Proactively invited to your organization
Waiting for your business hours
24/7 access, when it’s convenient
Facing barriers to care
Efficiently connected with a care team
Convenient digital access for all patients creates more efficiency and keeps your organization competitive.
Manual outreach
Automated and population-level outreach
Calls down a list
Reaching patients who need more guidance
Time on phone
Time with patient
Convenient digital access for all patients creates more efficiency and keeps your organization competitive.
Under-used care resources
Greater adoption of whole-person care
Infrequent visits and care gaps
Consistent care to fulfill your mission
Struggle to recruit additional staff
Time saved and reduced load for staff
What sets Luma apart
Quick, expert implementation to
get you started fast
Customizable products fit your
unique population and needs
Flexible platform helps you
address more uses cases with less
Key Benefits for FQHCs
- Multilingual texts reach more patients, even if they haven’t been seen at your organization.
- Easy self-scheduling, automated reminders, and smart waitlist offers take hours of phone calls off your staff’s plates.
- Broadcast and recall messaging reaches your patient population with care reminders, directions to your clinic, and more.
- For Patients Text-first communication in the patient’s preferred language creates the experience they expect and makes it easy to connect with you.
- For Staff Simple, one-to-many communication frees staff up from phone calls, and keeps a single source of truth in the EHR.
- For Your Organization A longitudinal patient view and integration with the chart keeps staff in the loop about who interacted with the patient and when for a better patient and staff experience.
- For Patients Text-first outreach lets them know when they’ve been referred and how to schedule.
- For Staff Automated reminders to schedule or leave a review for past appointments keep things moving with less manual calling.
- For Your Organization More consistent, automated care messaging helps you fulfill your mission with less manual work and stress on your care teams.
Outcomes from Our FQHC Community
Near North Health increased diabetes management program engagement by 300%.
Read the case study Watch the video
Ryan Health saved staff time and increased revenue with automated schedule and waitlist management.
Read the case study Watch the video
It is vital for our community to know they have the respect and dignity they deserve when they come to us for care. Luma helps us extend our reach to our neighbors and serve even more people.”
Executive Director, West 97th Street, Wadsworth, and Mobile Clinics