NEW PRODUCT LAUNCH - 6.13|Turn your phone number into a digital access channel.
FQHC
Reaching your community
Bring more underserved patients in for the care and resources you provide. With Luma, you can reach them no matter where they are in their journey, what language they speak, or what communication channel they prefer.
“Reaching our elderly patients — in both English and Spanish — was so easy with Luma. This is the highest engagement I've ever seen.”
Gaby Bernal | Chief Operating Officer, Santa Rosa Community Health
The Patient Success Platform for FQHCs
Offer an equitable, accessible healthcare experience
Fulfill your mission to reach patients and improve outcomes with EHR-integrated, text-first workflows for both patients and staff.
Integrated with your EHR + tech stack
Integration with leading EHRs, including eClinicalWorks, NextGen, and Meditech, takes work off your front desk staff. Customizable workflows connected to your population health management system, CRM, and more to help reach more patients with fewer manual calls.
Designed for staff ease
From attributed patient outreach, to patient self-scheduling and 24/7 waitlist offers, your patients get the access they need without staff switching tools or relying on manual calling.
Pre-built, equitable workflows
Luma puts the power in your users’ hands to adjust, brand, and customize. Data-driven best practices guide expert-led, FQHC-customized implementations, and flexible settings meet your patient population’s unique needs.
Success at every level
Proactive, easy-to-navigate guidance in patients' preferred languages and channels brings patients in for your crucial care and services.
Unsure where to get care
Proactively invited to your organization
Waiting for your business hours
24/7 access, when it’s convenient
Facing barriers to care
Efficiently connected with a care team
With limited staff and many patients to reach, manual calling alone isn't feasible for many FQHCs. Automated SMS outreach gives your staff more time face-to-face with patients.
Unsure where to get care
Automated and population-level outreach
Calls down a list
Reaching patients who need more guidance
Time on phone
Time with patient
Equitable, convenient digital access for your patients creates more efficiency and, ultimately, improved care journeys.
Under-used care resources
Greater adoption of whole-person care
Infrequent visits and care gaps
Consistent care to fulfill your mission
Struggle to recruit additional staff
Time saved and reduced load for staff
What sets Luma apart
Quick, expert implementation to
get you started fast
Customizable products fit your
unique population and needs
Flexible platform helps you
address more uses cases with less
Key Benefits for FQHCs
- Multilingual texts reach more patients, even if they haven’t been seen at your organization.
- Easy self-scheduling, automated reminders, and smart waitlist offers take hours of phone calls off your staff’s plates.
- Broadcast and recall messaging reaches your patient population with care reminders, directions to your clinic, and more.
- For Patients Text-first communication in the patient’s preferred language creates the experience they expect and makes it easy to connect with you.
- For Staff Simple, one-to-many communication frees staff up from phone calls, and keeps a single source of truth in the EHR.
- For Your Organization A longitudinal patient view and integration with the chart keeps staff in the loop about who interacted with the patient and when for a better patient and staff experience.
- For Patients Text-first outreach lets them know when they’ve been referred and how to schedule.
- For Staff Automated reminders to schedule or leave a review for past appointments keep things moving with less manual calling.
- For Your Organization More consistent, automated care messaging helps you fulfill your mission with less manual work and stress on your care teams.
Outcomes from Our FQHC Community
Valley-Wide automatically sends details about WIC program eligibility to families with young children.
GPW saved $30,000 in revenue over 7 months by trading manual phone calls for automated outreach.
Read the case study
Multilingual reminders helped Salud reach more patients. Nearly half of patients confirm appointments via text.
It is vital for our community to know they have the respect and dignity they deserve when they come to us for care. Luma helps us extend our reach to our neighbors and serve even more people.”
Executive Director, West 97th Street, Wadsworth, and Mobile Clinics