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In healthcare, solving challenges always requires more than a single step. From scheduling appointments and verifying insurance to managing care transitions and reducing no-shows, the path to better patient outcomes is rarely straightforward. Just as healthcare organizations rely on interconnected systems like electronic health records (EHRs) and practice management software, AI solutions are most effective when they work together seamlessly.

This is where agentic AI comes in. Agentic AI refers to a system of specialized AI agents—each designed to perform specific tasks—working in coordination to achieve a larger goal. Think of it as a team of experts, each contributing their skills to move a patient smoothly through their care journey. By handling tasks autonomously, these agents reduce administrative burdens and allow healthcare teams to focus on what they do best: caring for patients.

At Luma Health, we believe the future of healthcare lies in the collaboration of AI agents. Our AI-powered Navigator solution uses agentic AI to streamline workflows, improve patient experiences, and drive measurable outcomes. From automating routine tasks to providing actionable insights, our network of AI agents supports both operational and patient care teams in delivering exceptional care.

In this blog post, we’ll explore how multiple AI agents work together to solve complex healthcare challenges, the benefits of agentic AI, and how Luma Health is helping providers navigate this new era of intelligent automation.

What is Agentic AI and How Does it Work?

Agentic AI is like having a team of digital assistants, each with its own role, working together to achieve a common goal. Each agent is specialized, meaning it has a clear task—whether that’s gathering data, analyzing information, or triggering actions.

As Ivan Viragine, AI Engineering Manager at Luma Health, explains: “An agent is a combination of a large language model (LLM), a prompt, and a set of tools. In Navigator’s case, we have one agent for verifying a patient’s identity, another for listing appointments, and others for tasks like confirming visits. These agents work together to achieve their goal of understanding and fulfilling the user’s request.”

These agents coordinate in real time, adjusting their actions based on new information. For example, if a patient cancels an appointment, one agent verifies the patient’s identity, another lists the upcoming appointments to confirm which one to cancel, and a third cancels it directly in the EHR. This intelligent division of labor reduces administrative burden and ensures patients receive timely care.

This multi-agent or “agentic AI” approach also improves accuracy and reliability. Instead of relying on a single AI to parse an overwhelming set of rules or data—like expecting one person to memorize and apply a 100-page manual—agentic AI distributes the cognitive load. Each agent focuses on a smaller, well-defined domain (like one chapter of that manual), and a coordinating supervisor directs requests to the most relevant agent. This specialization not only speeds up performance but also reduces the risk of error or confusion—especially critical in healthcare, where mistakes can have serious consequences. The result is a system that’s more capable, precise, and less prone to “I can’t help you with that” dead-ends.

Why Healthcare Needs Agentic AI Systems

Healthcare operations are inherently complex. From scheduling and follow-ups to prior authorizations and patient communications, these processes often require complex coordination with large groups of people. Disconnected systems lead to inefficiencies, delays, and frustrated patients. On top of that, healthcare staff are burdened with administrative tasks—research shows that clinicians spend nearly 50% of their time on paperwork and administrative work, taking away from patient care.

Healthcare needs multi-agent AI systems. Many real-world patient interactions are too nuanced for a single agent to manage. Imagine a patient who wants to cancel her upcoming PCP appointment and refill her child’s prescription—all within one call to the clinic’s access center. A common scenario, yet far too intricate for traditional, monolithic AI systems to handle effectively. This is where multi-agent AI shines.

One way to understand the power of agentic AI is through analogy: imagine asking a person to memorize a 100-page instruction manual and then locate the answer to a very specific question. The likelihood of them missing or mismanaging the task is high—because the answer might live in a tiny paragraph on page 56. But if you break the manual into chapters and assign a smaller expert to each one, then have a supervisor route questions to the right expert, accuracy improves dramatically. Each specialized agent only needs to sift through a narrow slice of information, which significantly reduces the risk of misunderstanding or error.

This is especially critical in healthcare, where the consequences of a mismanaged task can directly affect patient safety or delay care. Smaller, specialized agents reduce cognitive load and hallucinations—two well-documented risks in large language models—resulting in more reliable performance.

Think of agentic AI like a surgical team. Each member—surgeon, anesthesiologist, nurse—has a well-defined role. Similarly, AI agents specialize in distinct functions:

As Hwee Min Loh, Senior Product Manager at Luma Health, describes it: “Agentic AI means that the reasoning framework is spread across multiple specialized agents, rather than relying on one massive list of instructions. This reduces common issues like hallucination and enables more accurate, reliable outcomes. Navigator ensures all patient requests are directed to the right specialized agents.”

Real-World Use Cases of Agentic AI in Healthcare

At Luma Health, we see the impact of agentic AI systems every day. One compelling example is our work with UAMS (University of Arkansas for Medical Sciences). Faced with rising call volumes and patient communication challenges, UAMS partnered with Luma Health to deploy our Navigator AI platform.

With Navigator’s agentic AI approach:

The results were transformative—UAMS saw a 20% decrease in patient no-shows and significantly reduced call center volume. Staff were freed from repetitive tasks, allowing them to focus on providing high-value care. Learn more in our UAMS case study.

Looking Ahead — The Future of Agentic AI in Healthcare

The future of multi-agent AI in healthcare is exciting. As AI systems become more adaptive, predictive, and personalized, hospitals will increasingly rely on agentic AI to anticipate patient needs and proactively manage care.

Healthcare organizations will further integrate agentic AI for proactive care management—reducing administrative burdens, improving operational efficiency, and ultimately enhancing patient outcomes. At Luma Health, we’re excited to continue leading this transformation, empowering providers to deliver exceptional care through the power of many AI agents.

AI Agents Must Collaborate

No single AI agent can solve healthcare challenges alone. Just as healthcare providers work as teams, AI agents are most effective when they collaborate to streamline operations and enhance patient care.

At Luma Health, we are committed to applying the power of multi-agent AI to make healthcare easier for providers and patients alike. By leveraging Navigator’s agentic workflow, we help healthcare organizations reduce administrative burdens, improve operational efficiency, and ensure patients receive timely, high-quality care.

Want to see how multi-agent AI can transform your organization? Learn more about Navigator or request a demo today to experience the Luma Health difference.

Frequently Asked Questions

How does agentic AI integrate with our existing systems like EHRs or practice management software?

Luma’s Navigator platform is designed to integrate seamlessly with leading EHRs, scheduling systems, and communication tools. Whether you’re using Epic, Cerner, Athenahealth, or other platforms, our AI agents can access and act on real-time data through secure API connections and industry-standard integrations.

What is the implementation timeline? How much lift is required from our IT team?

Most organizations see their first AI workflows live within weeks. Our dedicated team handles the heavy lifting of that first implementation, with minimal demands on your IT resources. We tailor the rollout to your existing workflows and provide hands-on support to ensure a smooth transition. There are also self-serve tools available so that you can build your own workflows in a no-code, easy-to-use interface using Navigator’s individual agentic AI skills. 

Is this secure and HIPAA-compliant?

Yes. Security and compliance are non-negotiable. Luma Health is HIPAA-compliant and HITRUST-certified, and all agent actions are fully auditable. Our platform ensures patient data is handled securely at every step, with encryption and strict access controls built in.

Will Navigator replace my staff?

Navigator is designed to augment, not replace, your team. By taking on repetitive and time-consuming tasks like scheduling, appointment reminders, and eligibility checks, our AI agents free up your staff to focus on high-value interactions that improve the patient experience and operational outcomes.

What happens when the AI doesn’t know what to do?

Agentic AI is built to collaborate—with each other and with your team. When an agent encounters a complex or ambiguous request, it automatically escalates the task to a human staff member. Patients never hit a dead end, and your team is always in the loop.

How do I measure the ROI of agentic AI?

Navigator includes built-in analytics that track key performance metrics—reduction in call volume, no-show rates, scheduling efficiency, and more. Our clients often see measurable impact within the first few weeks of deployment.

Can we customize workflows or agent behavior?

Yes. Each Navigator agent can be configured to fit your needs, such as modifying the welcome and end message, the agent’s voice, and the action it can take with your patient. Whether you want agents to follow specific scripts, recognize custom intents, or trigger internal protocols, we give you the flexibility to stay in control. There are also self-serve tools available so that you can build your own workflows in a no-code, easy-to-use interface using Navigator’s individual agentic AI skills. 

How do patients feel about interacting with AI agents?

Patients appreciate fast, 24/7 access to the help they need—without waiting on hold. Our Spark AI is designed to be transparent and patient-friendly, clearly indicating when they’re interacting with a digital assistant. When needed, agents seamlessly hand off to staff, ensuring a smooth and trusted experience.

The University of Arkansas for Medical Sciences handles 95% of after-hours calls with AI automation for healthcare call centers

Healthcare call centers are overwhelmed. Agentic AI can help – right now.

Like many access leaders, University of Arkansas for Medical Sciences’ Michelle Winfield-Hanrahan had a legacy workflow in her contact center – and it was hurting patient experience and staff efficiency. 

When a patient called after the contact center – also commonly known as an access center or call center – had closed for the day, they left a voicemail on a dedicated after-hours phone line. The workflow had been created to avoid costly overnight staffing. “Staff shortages don’t only affect nursing and clinical roles, but their effect spans into the call center as well,” said Winfield-Hanrahan.

UAMS’ Epic-integated Luma AI solves healthcare call center challenges

But the after-hours line presented a challenge for staff the next day. Many patients used it to let UAMS know that they needed to cancel an appointment – and staff needed to take action on those requests right away. 

“The team was using three hours’ worth of time every day just listening to voicemails from patients who called in after hours. Then, they had to manually cancel appointments,” said Winfield-Hanrahan. “We had to try to backfill those appointments or lose the revenue.” 

UAMS needed healthcare call center automation to improve the patient experience, save time for staff, and avoid this lost revenue.

The AI-powered healthcare call center agent that cleared 800+ hours of work overnight

Luma’s Navigator AI concierge was the solution. With HIPAA-compliant, zero-retention agentic AI that integrated with UAMS’ Epic EHR, patients easily cancel their appointments after hours. The next day, staff simply see an up-to-date schedule – no manual follow-up required.

“We were looking for efficiency — and we found it with Navigator,” said Winfield-Hanrahan. “Navigator completely took that manual work off our plates.”

Winfield-Hanrahan cites Epic integration, a quick implementation time, and minimal change management as benefits that encouraged her to use Navigator. “Implementation took just three weeks from start to finish,” she said.

UAMS also chose Luma’s AI concierge because it complemented and expanded on the patient access options UAMS already offered with the contact center and MyChart. “Navigator sounds and acts like a human, and it’s so helpful,” said Winfield-Hanrahan.

With Navigator, UAMS has seen results including:

Results at University of Arkansas for Medical Sciences (UAMS) using Luma’s Navigator

To hear more about UAMS’ story and their results from Navigator, check out the following resources:

To learn more about Navigator and how it could help your organization, check out these resources:

In this webinar, Michelle Winfield-Hanrahan dives deep into how she chose and implemented Luma’s AI concierge in UAMS’ call center.

AI that works with Epic (not against it)

Today, your staff might be dealing with overwhelming call volumes – and many of these calls are for simple needs, such as a cancellation or an FAQ, that don’t require the experience and knowledge of a dedicated staff member.

But calling a business or health system and reaching an AI agent is no longer in the far-off future. Organizations like UAMS are using them every day to provide a better patient and staff experience, and ultimately serve more patients with fewer resources.

An AI concierge allows you to decant, or deflect, simple calls to an AI agent while your staff handle higher-complexity calls and patient needs. Worried that patients won’t want to use AI, or that AI lacks a personal touch? This strategy gives you the best of both worlds. Patients who are comfortable with self-service can quickly meet their own needs using AI, while those who need to reach a staff member can stay on the line. 

Here are some of the benefits of AI in healthcare call centers:

Legacy workflows and the potential for problems in healthcare call centers

Maybe your organization doesn’t struggle with an overloaded after-hours phone line, like UAMS did. But don’t discount the value that AI might bring to other challenges your call center is facing. Winfield-Hanrahan, an experienced access leader who has consulted with many health systems to improve their call center workflows, encourages fellow leaders to consider other legacy workflows that might create problems in healthcare call centers and impact your patients and staff.

Call centers are costly to staff, and agents can be difficult to retain, said Winfield-Hanrahan. “It’s a challenging job, and we want to make sure that our agents are spending time on ‘true-to-task’ work helping patients – not on hours of administrative tasks,” she said. 

Research backs up this challenge. Contact center attrition rates are anywhere from 30% to 60%, with one poll of 400 contact center employees placing it at 42%. And the attrition rate for agents is about 1.3x higher than the average annual attrition rate in the US. Another recent study reported that more than half of contact center agents are on the verge of burnout.

If your organization is experiencing any of the following challenges, you might have legacy or manual workflows that AI could help automate with minimal process changes or change management:

Think AI isn’t for you? Here are an access leader’s tips for evaluating and choosing an AI concierge

Not sure whether AI is the right fit for you, or how to go about evaluating and selecting the right AI concierge? The benefits of AI in healthcare call centers don’t require you to reinvent all of your workflows – a smart application of AI automation, like UAMS’, can make a big difference overnight.

Winfield-Hanrahan offers these tips for fellow access leaders:

Ready to see Navigator in action?

We’re here if you want to chat about Navigator, how UAMS is using it, or creative ideas for how it could solve inefficiencies in your call center. See Navigator in action here. 

Ready to learn more? Schedule a meeting today!

Want to join the conversation with other healthcare leaders talking about the latest technology, challenges and opportunities, and creative ways to improve healthcare delivery? Tune in to Digital Health: On Air, our podcast discussing pressing healthcare topics with experts and leaders like you. You can find it on Spotify or YouTube, too!


You might be especially interested in episodes featuring CHIME’s Keith Fraidenburg (AI in Action: How Health Systems are Approaching the AI Boom) or Ardent Health Services’ Anika Gardenhire (Innovating with Purpose: Strategies for Meaningful Investment in AI).

Digital discovery continues to reshape healthcare. Many patients now begin searching for a new physician or specialist by typing a few words into Google, looking for a trustworthy and easy-to-reach practice. An optimized Google My Business (GMB) listing can make the difference between a patient booking an appointment or scrolling right past your practice. This guide explores how GMB can influence patient decisions, build credibility, and connect providers with people who need care. Keep reading to learn how patients can find your practice right from Googles with Luma’s Schedule with Google feature.

Seeing GMB as a Digital Front Door

A GMB profile acts as the virtual entrance to your practice. Patients see critical details—location, hours, phone number—right in search results. Offering high-quality photos, precise service descriptions, and consistent contact information quickly reassures prospective patients that your practice is both professional and welcoming. When people search “pediatrician near me” or “cosmetic dermatologist in Springfield,” they often decide in mere seconds whether to explore your profile further or move on.

Why It Matters

Neglecting your profile can mean losing patients who value convenient access to accurate, up-to-date information. By contrast, a profile with helpful information, positive patient reviews, and even the option to schedule an appointment makes it easier for patients to choose your practice.

Getting to Know You – Before Booking a Visit

Prospective patients want a sense of who you are as a practice before calling or booking online. A GMB listing that includes staff photos, a brief statement of practice philosophy, or highlights of patient-centered services can help readers envision a positive experience. For many, seeing a welcoming waiting room or friendly team members relieves anxiety and establishes an early sense of trust.

Thought-Starters

By spotlighting the people and values behind your practice, you transform a once-sterile online listing into a genuine invitation.

How Patients Use Google Reviews to Decide

Patient reviews convey real experiences—good or bad—and can heavily influence someone’s choice. A practice with recent, thoughtful feedback typically appears more authentic than one with few or outdated reviews. Consumers read about staff friendliness, the atmosphere, and how providers explain treatment options. Even constructive criticism can have a positive impact if you respond graciously and demonstrate a commitment to improving.

Tips for Reviews

Reviews serve as a two-way conversation. They reveal patient impressions while showing you’re listening and care about delivering quality experiences. Need to drive more positive reviews and manage unhappy ones privately? Check out Luma’s Feedback and Reputation Management product – it encourages patients who respond with a high survey rating to leave an online review.

Make Scheduling an Appointment Seamless with Luma and Google

Google offers healthcare providers the option to enable appointment scheduling right from their GMB listings. With a solution like Luma’s Schedule with Google, patients can click “Book” right from your profile in their Google search.  This eliminates phone tag and decision fatigue and catches patients while scheduling care is on their minds. It also appeals to patients who like convenient scheduling or need care soon.

Why It Matters

With Luma’s Schedule with Google feature,  new and returning patients can grab available appointments directly from Google without calling or visiting your website. When they book, the appointment details write back to your EHR in near-real-time, so your staff don’t need to manually follow up.

By default, Luma updates Google hourly with your current appointment availability. Schedule with Google can also include open slots from last-minute cancellations.. Practices choose which appointment types, providers, and locations to offer through Google, tailoring the system to match operational needs. 

Start Attracting Attention

Google My Business now influences whether prospective patients even consider your practice. A thoughtful profile that includes robust info, genuine reviews, and direct scheduling helps your office stand out in a crowded online space. It’s a practical way to showcase your team’s personality, specialized services, and overall approach to patient care.

Tools like Luma’s Schedule with Google feature seamlessly connect GMB listings to your EHR, removing obstacles that might discourage patients from making that crucial first appointment. Rather than navigating multiple pages or phone calls, patients can select from open slots in real time, letting your staff focus on providing hands-on care.

Standing out in local search isn’t just about keywords; it’s about building trust and delivering real convenience before patients ever walk through the door. By combining a well-maintained GMB listing with Luma’s advanced scheduling capabilities, your practice can create an inviting, patient-centered gateway that’s more than just a listing—it’s a genuine extension of the care you provide every day.

Get a demo today and see how Luma can transform your practice.

Healthcare is evolving, and so are patients’ expectations. Today, patients are looking for experiences that feel easy, secure, and respectful of their time. Mobile check-in solutions are at the forefront of this change, shifting patient intake from tasks to be completed in the waiting room to a quick and easy pre-visit experience. In fact, patients surveyed by KLAS Research reported that digital pre-visit check-in was one of their highest priorities for their healthcare experience. 

 For healthcare providers, adopting mobile check-in is more than upgrading technology; it’s about removing barriers so care feels more convenient.  Luma’s Patient Success Platform™  makes the intake process secure, simple, and effective.

How Mobile Check-In Redefines the Patient Experience

A trip to the doctor used to mean clipboards, paperwork, and waiting. Now, thanks to mobile check-in, patients can handle intake details on their own schedule—often from the comfort of home. Patients receive a check-in link on their mobile devices, allowing them to complete forms, verify personal information, and sign documents electronically. Once submitted, all the data is transferred directly into the electronic health record (EHR), a step that drastically reduces room for error and eliminates extra work.

For patients, mobile check-in means no more repetitive paperwork and long waits in a crowded waiting room. For healthcare staff, fewer administrative tasks mean more time to spend on what matters: delivering quality care and creating a welcoming environment for every patient.

The Benefits of Mobile Check-In with EHR Integration

Mobile check-in that’s integrated with EHR systems creates a better experience across the board. Some of the key benefits include:

Reducing Stress with Simple, Intuitive Technology

 The healthcare system can feel overwhelming for many patients, with confusing paperwork and long wait times adding to the stress. Mobile check-in alleviates some of these pain points by simplifying a vital part of the process. When patients can check in on their phone, there’s less pressure, fewer unknowns, and a stronger sense of control.

Luma’s platform is built with ease of use in mind so that patients can navigate the intake process without frustration. By taking the complexity out of check-in, Luma empowers patients to focus on their health, making the experience feel more supportive and approachable.

Integrating Privacy and Security in Mobile Check-In

Security remains a top priority in healthcare, especially when it comes to digital tools. Patients need the convenience of mobile check-in without worrying about data security, and Luma’s platform addresses this concern with strong data protection measures. Every mobile form and check-in step meets HIPAA standards, protecting patient information from the moment it’s entered into the system.

Using encrypted forms and secure EHR integration, Luma reassures patients that their information is safe. Security protocols that support a contactless process also reduce the need for paper forms, which protects against unintended exposure. This focus on privacy not only fulfills regulatory requirements but also strengthens patient trust—an invaluable element in any healthcare relationship.

The Future of Patient-Centered Care: A New Standard in Healthcare

A healthcare practice that embraces mobile check-in isn’t just keeping up with trends; it’s stepping into the future of patient care. Practices that integrate mobile solutions reflect a commitment to modern, accessible, and respectful care. In an era where patients expect more than basic treatment, the ability to streamline intake with technology signals to patients that their time, security, and well-being are valued.

Mobile check-in reduces waiting room bottlenecks and minimizes the back-and-forth that can add stress to a visit. This flexibility helps healthcare providers adapt to a world where patients want more than a prescription—they want an attentive and understanding care experience. Luma’s platform allows practices to make each patient’s visit feel less like an appointment and more like a positive interaction centered around their needs.

Luma’s Role in Building Patient Loyalty

Luma’s Patient Success Platform brings together the tools healthcare providers need to make a lasting impression on patients. Patients can schedule their appointments, prepare in advance, and get important updates on their phones – just like they do with other consumer experiences.

With the right approach, mobile check-in transforms intake from a task-oriented process to an integral part of care. Patients who feel valued and seen are more likely to return, and their satisfaction translates into positive feedback and word-of-mouth referrals. Luma’s solutions provide practices with a way to strengthen patient loyalty, showing a genuine commitment to care that extends beyond the examination room.

Creating a More Connected, Caring Healthcare Experience

Mobile check-in solutions create a gateway for patients to feel connected to their providers before they even walk through the door. From safety and security to convenience and empathy, mobile check-in with Luma represents a holistic approach to patient care built on respect and simplicity.

Click here to book a demo and see how it works.

Even if you’ve invested in patient self-scheduling, your staff and patients might be faced with challenges that impact your schedule. Patients often book appointments weeks or months in advance, only to meet life’s curveballs that force them to cancel when appointment day draws near. Without an automated system to address these sudden openings, the only way to fill them is hours of manual calls by staff. Manual outreach to one patient at a time is inefficient and unsustainable – leading to holes in the schedule and lost revenue.

The Gap Left Without an Automated Waitlist

Patient self-scheduling is a huge benefit to patients and health systems, because it frees up staff time while giving patients more control and convenience. But if something changes, how does your organization match patients with sooner slots that they might be waiting for?

Without an automated waitlist, staff are forced to choose between leaving a last-minute opening unfilled or calling one patient at a time to try to fill it. Staff often don’t have the bandwidth for these manual calls – which could take hours – or to keep track of which patients might want an earlier appointment and which slots have newly opened up. 

Meanwhile, patients who would eagerly take that newly opened slot never get the call at the right time, and providers’ valuable time goes unused.

The Smart Waitlist: How It Complements Patient Self-Scheduling

A smart waitlist solves the puzzle that self-scheduling alone can’t fix. Unlike a static waitlist scribbled on a sticky note or stored in a spreadsheet, a smart waitlist integrates directly with your EHR schedule. Patients interested in moving up their appointments add themselves to the waitlist. When a slot opens, the system automatically identifies which patients are waiting and offers the slot to them.

Even better, a smart waitlist integrated with your EHR schedule will match patients’ appointments and available offers – so patients receive only offers for the same appointment, duration, and even provider as the appointment they already have scheduled. 

A good waitlist uses smart logic, EHR integration, and patient messaging to seamlessly fill open slots on your schedule – all without staff needing to lift a finger.

How a Smart Waitlist Works in Practice

Consider a scenario where a dermatology practice stays booked out for months. Patients schedule far in advance; many would love to move into an earlier slot if it became available. With a smart waitlist, patients who want earlier timeslots enroll themselves easily. When a cancellation appears, the system reviews the waitlist, identifies patients who are eligible for that appointment based on preferences and appointment type, and sends an SMS notification offering the newly opened time. Patients confirm with a simple reply, and the slot is booked in seconds with no frantic phone calls, guessing games, or lengthy delays.

Patients benefit because they’re seen sooner. Providers benefit because fewer appointment times goes to waste. Staff benefit because they avoid chasing patients manually. And the practice benefits with happier patients and providers and more appointment revenue.

Combining Self-Scheduling and a Smart Waitlist for Optimal Results

The most effective patient access strategy integrates self-scheduling and a smart waitlist into one cohesive system. Self-scheduling creates an accessible entry point for patients—booking appointments on their own terms, no matter the time of day. Meanwhile, the smart waitlist captures cancellations, moves patients up, and ensures that patients get the care they need as soon as possible. 

Healthcare scheduling continues to evolve, and organizations that embrace innovative, integrated tools stand to gain the most. Self-scheduling marks a big step forward, but a truly complete solution adds the power of a smart waitlist. This combination keeps patients engaged, supports staff, and ensures every appointment slot serves its purpose.

Luma offers a platform that brings these elements together seamlessly. With Luma’s patient scheduling solutions, healthcare providers integrate self-scheduling and a smart waitlist within a single, user-friendly interface. Patients find securing the care they need easier, and providers stay more productive, efficient, and adaptable.

A modern approach to healthcare access shouldn’t leave anyone waiting indefinitely. A smart waitlist elevates self-scheduling to a new level of effectiveness by creating a patient experience that feels responsive and less complicated. Embrace Luma’s patient access tools to transform how your organization manages appointments.Click here to book a demo and see how it works today.

Health equity remains one of the most critical challenges in healthcare today. At its core, health equity is about making sure everyone has a fair and just opportunity to be as healthy as possible—regardless of race, gender, socioeconomic status, or language. Yet, for millions of patients, these barriers create significant gaps in the health care they receive. 

Language is one of the most overlooked elements in pursuing health equity. When healthcare providers can bridge language divides through multilingual support, they move closer to creating a more inclusive, patient-centered system. Let’s explore how multilingual messaging transforms patient care and the strategies that make this transformation a reality.

The Link Between Health Equity and Multilingual Support

Health equity isn’t just a trendy phrase—it’s a fundamental goal that demands attention at every level of care. Language barriers are one of the most significant obstacles standing in the way of this goal. Imagine needing medical help but not being able to communicate your symptoms, understand treatment instructions, or follow up on your care plan because you don’t speak the local language. Case studies show that nearly 25 million people in the United States have Limited English Proficiency (LEP), a limitation that creates a clear disconnect between patients and providers.

With this reality in mind, it’s clear multilingual messaging is not a luxury, it’s a lifeline for better healthcare. When a practice invests in multilingual support, it doesn’t just translate words; it makes every patient feel seen, heard and understood. It empowers patients to actively participate in their healthcare journey, which leads to better health outcomes and more meaningful patient-provider relationships.

Strategies for Effective Multilingual Support

Achieving true health equity requires more than a one-size-fits-all approach. For multilingual messaging to be effective, it must be integrated into every touchpoint of the patient’s journey. Here are some key strategies your practice can adopt to improve multilingual support:

When these strategies are executed well, multilingual support becomes a natural extension of patient care rather than an afterthought. It becomes a commitment to equitable healthcare that reaches every patient, regardless of their native language.

Technology’s Role in Bridging the Gap

Technology is the bridge that connects intention to impact. Technology in healthcare, especially patient engagement platforms like Luma’s, plays a pivotal role in delivering multilingual support at scale. Let’s look at some ways technology is transforming multilingual communication:

Technology is an essential part of strategies to eliminate health disparities. When used effectively, it creates a system where every patient can engage with their healthcare equally.

Conclusion: Bridging the Gap with Luma’s Multilingual Tools

Health equity is not an aspiration—it’s a movement, a mission, and a responsibility that calls for tangible actions. With the right strategies and tools, we can transform the way care is delivered, making it more inclusive, empathetic, and patient-focused. Luma’s Patient Success Platform is designed to meet these goals head-on by offering robust multilingual messaging capabilities that align with the diverse needs of patients.

Luma’s tools empower practices to provide seamless communication that respects every patient’s language and cultural preferences. From automated reminders in 30+ languages to integrated translation services that work in real time, Luma is leading the way in breaking down barriers to care. When patients feel understood, respected, and valued, they are more likely to engage in their health journey, follow through on treatment plans, and ultimately experience better health outcomes.

The goal is clear: health equity should be the standard, not the exception. By embracing multilingual support and harnessing the power of technology, your practice can build a stronger, more connected healthcare system that truly serves everyone. With Luma’s commitment to improving patient success, we’re not just imagining a future of equitable care—we’re creating it. Together, we can make sure every patient, regardless of the language they speak, has the opportunity to access the quality care they deserve.Build your demo and see how Luma can transform your practice.