TriState Health Repurposes 3 FTEs–While Cutting No-Shows by 40%

TriState Health’s staff work hard to keep care local. But no-shows—and hours of calls to manage them—were a huge drain on staff time and made it harder for patients to find an appointment. Staff spent hours each day calling patients and leaving voicemails.

TriState uses Luma to free 3 FTEs from the phones for more meaningful work. “Luma lets us focus on the people in front of us,” said CIO Deb Carpenter.

• 3 FTEs’ time spent with patients instead of on printing, scanning, and calling
• $760k saved annually in prevented no-shows
• 40% fewer no-shows (from 5% to less than 3%)

Want to learn more? Book a quick call with a Luma + MEDITECH expert.