Montefiore Health System

Vaccine Operations Case Study

How Montefiore Health System used Luma Health to create a scalable vaccination program for a city devastated by COVID-19

montefiores vaccination website on mobile

About Montefiore Health Systems

Montefiore Health System is one of the top ranked health systems nationally, providing high quality care to its patients for the past 100 years. Located in the heart of New York City, they are also among the top employers in the city. The center has been at the frontline of COVID-19- treating patients, preventing spread, and now, vaccinations.

montefiore logo

Montefiore’s call centers were flooded with calls from eager patients seeking the vaccine

Early November 2020, even before the vaccine was approved, patients were calling up Montefiore’s COVID-19 hotline, seeking the vaccine. Once the vaccine became available in December, their call center was overwhelmed. Concerned patients and caregivers were constantly calling, trying to schedule an appointment.

The team collaborated with Luma Health to design a solution that could:

number one in a circle

Enable phase-eligible patients to schedule their appointments online (starting with their employees and associates)

number two in a circle

Add currently ineligible patients to a waitlist, to contact them when it’s their turn to vaccinate

number three in a circle

Scale according to the demand, and be flexible to align with the ever-evolving NY State guidelines

number four in a circle

Seamlessly integrate with their EHR, Epic

Luma Health built a scalable solution in under two weeks

Luma Health developed a customized solution for Montefiore Health System, based on their requirements, aligned to their workflows.

montefiores vaccination website on mobile

The self-scheduling portal designed for them was user-friendly, and ensured only eligible patients could schedule their appointments

montefiores vaccination website on mobile

Non-eligible patients were placed on a Smart Waitlist and tagged with labels for future targeting

epic logo

The solution integrated seamlessly into Epic, their EHR

The platform today automates a massive vaccination drive, serving the population of NYC

Within two months, the platform delivered significant results for Montefiore Health System, including:

patient icon

150k+ patients

engaged for their vaccinations

phone with two chat bubbles in the middle

210K+ screening forms

completed online

 

vaccine icon

15000+ vaccine appointments

facilitated, handing over 10 appointments per minute

 

green separation bar

Luma Health’s Vaccine Operations Solution powers two large New York City hospitals, Ryan Health and Montefiore Health System. More than half a million patients, originating from NYC’s Vaccine Finder, have been served by Luma Health in the past two months.

montefiore on nycs vaccine finder