The University of Arkansas for Medical Sciences (UAMS), Arkansas’s only academic medical center and Level I trauma center, relies on its centralized contact center as a key hub for patient access. But like many health system contact centers, UAMS’ call center was overwhelmed with manual tasks.

With Navigator, UAMS solved a key pain point for the contact center — after-hours calls from patients needing to cancel appointments. Now, they’re seeing results like these:

• 95% of inbound calls to after-hours line are automated
• 800+ fewer call center hours spent processing cancellations annually
• Nearly 10,000 calls handled annually without staff intervention

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— $1M in staff costs saved with patient self-scheduling within first year of launch
— 3,500+ Cologuard® tests completed within five months using automated preventive care outreach, catching nearly 300 positive results sooner
— 56% more patients use Virtua’s waitlist since launching Luma

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— 67% of patients complete forms required for federal reimbursement ahead of visits
— $50K saved annually from appointments rescheduled via Luma
— $58K gained from filled waitlist slots within one year

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

Designed to meet the needs of a diverse patient population, Luma enables you to seamlessly reach patients, keep them on the schedule, and ultimately provide them with the best possible care.

Go beyond reminders to make your patients – and your business – more successful.