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The University of Arkansas for Medical Sciences (UAMS), Arkansas’s only academic medical center and Level I trauma center, relies on its centralized contact center as a key hub for patient access. But like many health system contact centers, UAMS’ call center was overwhelmed with manual tasks.

With Navigator, UAMS solved a key pain point for the contact center — after-hours calls from patients needing to cancel appointments. Now, they’re seeing results like these:

Want to learn more? Book a quick call with a Luma + Epic expert.

A powerful feature within Luma’s Insights Center designed exclusively for admins, the new Executive Summary showcases your organization’s ROI. By inputting key metrics like average appointment value and staff time, you can customize your ROI data to reflect your unique business outcomes with Luma.

Make the most of staff time and create more successful patient journeys with actionable data. Insights Center’s patient
behavior insights, visibility into the “true time” providers spend with patients, and more make it easy for any role –
no matter how reporting-savvy – to understand your organization’s opportunities to better utilize providers or
make changes to the patient journey.

— $1M in staff costs saved with patient self-scheduling within first year of launch
— 3,500+ Cologuard® tests completed within five months using automated preventive care outreach, catching nearly 300 positive results sooner
— 56% more patients use Virtua’s waitlist since launching Luma

Want to learn more? Book a quick call with a Luma + Epic expert.

Navigator empowers patients to self-serve with the guided experience of a customer service agent. It brings deep contextual understanding to voice conversations, intelligently switching to SMS, switching languages, handing over to staff, and even following up on dropped calls.

Transform manual workflows and electronic faxes into faster care for patients and click-to-verify ease for staff. Fax Transform completes manual steps behind the scenes in seconds, parsing discrete data and classifying faxes with Luma’s AI capabilities, Spark.

Your organization is doing more to care for your community, with fewer staff resources and tighter budgets.
Your technology needs to do more, too. Spark is Luma’s industry-leading AI, infused across the Luma platform to power more efficient, more scalable workflows. Ready to spark better experiences?

-$138M captured in appointment revenue within one year of deploying Luma scheduling
-$38K delivered within first year of automated appointment rescheduling
-74% of endocrinology patients used automated appointment rescheduling workflow instead of canceling their appointments

Want to learn more? Book a quick call with a Luma + Epic expert.

Luma works with Epic to supercharge your operations, automatically driving improved reach and access to care.

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-7.5 hours of staff call time saved each day

-158% increase in patient feedback responses

-22,682 patients received recall reminders in one year with Luma

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Designed to meet the needs of a diverse patient population, Luma enables you to seamlessly reach patients, keep them on the schedule, and ultimately provide them with the best possible care.

Make connecting referred patients with your specialists simple with text-first, EHR-integrated outreach.

-CRH has reduced no-shows by more than 40%

-CRH staff saves an average of more than 1,052 hours per month that they can now spend face-to-face with patients.   

Want to learn more? Book a quick call with a Luma + Epic expert.

Go beyond reminders to make your patients – and your business – more successful.

How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews

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Montefiore improves patient experience from the digital front door through the entire care journey.

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-Kelsey-Seybold Clinic reaches an average of more than 200,000 unique patients each month with Luma Health.

 -On average, nearly 60% of patients respond to customized care reminders.

Want to learn more? Book a quick call with a Luma + Epic expert.

Providing a digital experience is a must for Banner Health to meet the expectations of patients.

Want to learn more? Book a quick call with a Luma + Oracle Health expert.

With Luma text reminders, Franciscan Health sees a nearly 70% click-through rate – about 50% more than emails.

Want to learn more? Book a quick call with a Luma + Epic expert.