Luma integrates with MEDITECH to improve outcomes for health systems across the United States, Canada, and the UK. In this resource, see a few stories from Luma + MEDITECH users active within the MUSE community.

DENT Neurologic Institute is the largest private outpatient neurology center in the United States, and sees many of its patients for life. The growing demand for DENT’s services means that even with a robust digital front door and automation, “we get around 1,500 faxes a day,” said Emily Smythe, EMR & Technology Systems Manager. “And this isn’t unique to DENT – faxes are something we just can’t get away from in healthcare, from referrals to prior auth requests.”

Each fax took up to 10 minutes for staff to manually process, so the backlog only continued to grow. Meanwhile, each fax in the queue represented delayed care and revenue. “We were thinking of hiring more staff just to handle the backlog,” said Smythe. “But we didn’t want to just throw more people at the problem.” With Luma’s Fax Transform, AI processes faxes, routes them appropriately, and kicks off workflows like referral management. DENT sees outcomes like:

• 15x more faxes processed each day, cutting down on the backlog and getting important faxes like Rx refills and referral requests to the right place faster.
• 2 weeks sooner processing for faxes in the queue — and 2 weeks sooner care for patients.
• 70% faster fax processing, so staff can focus on face-to-face interactions with patients over rote fax approvals.

The southern middle Tennessee area that Maury Regional Health (MRH) serves is very competitive, with many healthcare options for patients. Although these healthcare consumers have many choices, patients vary widely in terms of their diversity and socioeconomic status, directly impacting their access to healthcare. MRH’s goal is to ensure high-quality, equitable healthcare access, with an easy-to-use, consumer-grade experience for all patients.

A text-first consumer self-service approach – deeply integrated with MRH’s Oracle Health EHR – was part of MRH’s strategic imperative to drive growth and serve more patients in their competitive healthcare market. With Luma, MRH sees outcomes like:

• 155 call hours saved within one year with patient self-scheduling
• 33 days saved on average for patients who opt in to waitlist offers
• $500K in revenue captured from prevented no-shows within one year

-$138M captured in appointment revenue within one year of deploying Luma scheduling
-$38K delivered within first year of automated appointment rescheduling
-74% of endocrinology patients used automated appointment rescheduling workflow instead of canceling their appointments

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• – 72% of intake forms completed pre-appointment 
• – $327,300 additional revenue in three months with Luma
• – Reduced no-shows by approximately 6,000 visits/year

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• -204+ medication refill requests have been sent in a three month period
• 86% fewer daily calls to call center 
• -38% increase in portal adoption

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• – 42.41% of waitlist offers filled 
• – 21% fewer no-shows
• – $125k gained in revenue from Smart Waitlist

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-7.5 hours of staff call time saved each day

-158% increase in patient feedback responses

-22,682 patients received recall reminders in one year with Luma

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• -94% of patients complete intake forms digitally
• -287 hours saved each month with patient intake 
• -10k pieces of paper eliminated each month with digital workflow

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-1 in 3 patients on the waitlist opted for an earlier appointment time

-0.52% no-show rate with Luma reminders

-97% Net Promoter Score

-$1.8 million estimated additional revenue from automated/online scheduling 

-1,500+ Tenafly Pediatrics patients book online every month 

-92.82 Net Promoter Score

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-Over 90% of Phelps Memorial patients confirm their appointment with a Luma reminder.

-84% of patients who receive intake forms from Luma complete them ahead of their appointment.

-Phelps Memorial reaches over 98% of their patient population using Luma outreach.

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-Houston ENT & Allergy earned $1.2 million in additional revenue from Smart Waitlist

-$1.8 million saved from prevented no-show appointments

-50% drop in abandoned calls

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60% of referred patients booked an appointment using Luma.

With Luma, the average in-office intake process decreased from 15 minutes to 4 minutes.

Maury Regional Health reduced no-shows by 66% while doubling appointment volume. 

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-Ryan Health reaches patients in 35+ different languages using Luma.

-73% of patients respond to reminder messages sent in Spanish.

-Better schedule utilization increased revenue by more than $300,000 within six months.

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-With Luma, 78% of GRMG patients respond to messages and appointment reminders.

-45% of manual outreach work has been eliminated.

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PATHS uses Luma to empower patients in their care journeys, with 60% of patients opting in to waitlist offers.

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Reducing no-show appointments with Luma saves LEC an average of $12,500 per month.

Tribe 513 fills 95% of waitlist appointments with Luma, keeping their schedules full.

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How CEENTA stays competitive across the Carolinas and brings in patients with high online reviews

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Appointment reminders helped reduce over 20 hours per week of additional staff time at SGS.

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GPW Health Center gained $30,000 in revenue in 7 months with patient self-scheduling.

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-AVH uses Luma to reach more patients and schedule 30% more preventive screenings.

-With Luma, 38% of newly attributed patients made a care appointment.

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-In two months with Luma, OrthoNebraska patients scheduled more than 900 appointments online.

-92% of overnight stay patients recommend OrthoNebraska via automated requests for feedback – a 20% difference from the national average.

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Research participants completed 22.8% more surveys with Luma than with app reminders alone.

Luma freed up hundreds of staff hours now spent with patients, helping Seaview serve more people.

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-With providers and patients on the same page beforehand, visits have dropped from 90 to 15 minutes.

-With Luma, HTES staff no longer needs to call patients with pre-appointment reminders, which saves an average of 10 hours each day of staff time.

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-Kelsey-Seybold Clinic reaches an average of more than 200,000 unique patients each month with Luma Health.

 -On average, nearly 60% of patients respond to customized care reminders.

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Providing a digital experience is a must for Banner Health to meet the expectations of patients.

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With Luma text reminders, Franciscan Health sees a nearly 70% click-through rate – about 50% more than emails.

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Gastro Health automatically reaches out to patients on the waitlist if a sooner appointment opens up, filling about 45% of last-minute openings.

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