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The Illinois Primary Health Care Association Partners with Luma Health to Streamline Access to Care Throughout the State of Illinois

August 4, 2020 San Francisco, CA

Luma Health’s Patient Engagement Platform Will Help IPHCA Health Centers Transform Access to Care, Activate Underserved Patients Through Multilingual Messaging, and Better Manage Patients with Chronic Diseases

Luma Health, the leader in total patient engagement, today announced that it has been selected as a strategic Primary Health Purchasing Alliance partner by the The Illinois Primary Health Care Association (IPHCA) to modernize and accelerate access to care for more than 1.4M patients and countless communities across Illinois. The partnership between Luma Health and IPHCA will empower Illinois’ 51 Federally Qualified Health Centers (FQHCs) with cutting-edge technology to boost access to care and implement patient engagement best practices, ultimately strengthening the health of Illinois’ communities.

“The IPHCA is tasked with finding solutions to help with clinical pain points among our member health centers,” said Jordan Powell, CEO of the IPHCA. “Specifically, we wanted a multilingual solution that could support health centers’ efforts to increase access to care and fill care gaps while also driving down no-show rates and supporting chronic disease self-management. The capabilities of the Luma Health platform address these needs.”

FQHCs are committed to providing comprehensive primary and preventive healthcare services to all through a patient-centered approach, and to making that care accessible and impactful to a diverse patient population through additional support services ranging from health education to transportation.

Using mobile-first patient engagement technology, the Luma Health platform supports this patient-centered approach by facilitating consistent communication between health centers and the populations they serve with personalized communication throughout the entire patient lifecycle.

With Luma Health, health centers can streamline outreach efforts, patients can self-schedule appointments, providers can reduce no-shows and optimize their schedules through smart reminders and waitlists, and health centers can reach outside the four walls of their clinics to better deliver patient-specific health education content in 20-plus languages. Together, health centers and Luma Health will drive improved communication between patients and providers during — and outside of — traditional office visits, speeding access to care for more patients and helping providers deliver a better experience and improved outcomes.

“Health centers and Luma Health together have a proven record of success in moving the needle on community health. By leveraging the Luma Health platform, one health center was able to more than triple its outreach conversion rate, which translates to getting more patients the care they need,” said Adnan Iqbal, CEO and co-founder of Luma Health. “Using our technology, that same health center increased access to preventive screenings by more than 30%. We are proud and excited to partner with IPHCA to drive an even greater impact for Illinois’ communities.”

For more information on the partnership between Luma Health and IPHCA, visit

About the Illinois Primary Health Care Association

IPHCA is a health care trade association representing Illinois’ 51 community health centers that collectively serve more than 1.4 million patients at 390 sites statewide. Community health centers provide accessible, comprehensive and integrated services and are known for providing high quality outcomes while substantially reducing health care expenditures, saving the state of Illinois nearly $2 billion on an annual basis according to an independent economic analysis. Learn more about IPHCA at

TIM COX | on behalf of Luma Health |

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